Support » Plugin: Simple Author Box » Author Box Appearing Twice [On post and footer]

  • Resolved danielzandona

    (@danielzandona)


    Hi!

    I’d appreciate some help with the plugin’s configuration. After installation, the author box appears twice for me [On the end of the post and the footer – See image on the link].

    Now i’m using the manual mode, but how can i hide the author box on the footer to use the automatic add mode? Thank you very much for helping!

    Daniel

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mplusb

    (@mplusb)

    Hello @danielzandona,

    Thank you for reaching out to us!
    Please rest assured we will help asap but I am going to need a bit more information.
    Does the duplicate author box happens only when the automatic mode is on?

    Can you please also let me know what theme are you using? It might be an issue from the theme.

    Thank you,
    Mihaela

    danielzandona

    (@danielzandona)

    Hi Mihaela,

    Thanks for helping! Yes, the problem happens with the automatic mode on. To avoid this i’m using the manual mode and adding the code [simple-author-box] at the end of the post.

    My WP Theme is Veso http://demo.yosoftware.com/wp/veso/imersive/

    Thank you! Best regards,

    Daniel

    Plugin Support mplusb

    (@mplusb)

    Hello Daniel,

    Thank you for letting me know.
    Unfortunately that theme is premium and we do not have access to it in order to debug.

    To debug further I recommend installing this plugin: https://wordpress.org/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website. It will not affect your website.

    Please let me know if there are still 2 author boxes when you have a vanilla WordPress session with a default theme or if it’s still the same.

    All the best,
    Mihaela

Viewing 3 replies - 1 through 3 (of 3 total)
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