Title: Authenticator Failure
Last modified: August 9, 2026

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# Authenticator Failure

 *  [topanga](https://wordpress.org/support/users/scion529/)
 * (@scion529)
 * [5 days, 21 hours ago](https://wordpress.org/support/topic/authenticator-failure/)
 * When trying to login to the WordFence site to upgrade a website, I fill in the
   2FA my authenticator app supplies, the one I setup to use with WordFence, and
   the only one I use, but I get a 2FA error. This is frustrating. No support to
   help. I am already a Premium User for another site. Can someone please clue me
   in on what the heck is wrong? It has worked in the past. Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauthenticator-failure%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [channelmarkermedia](https://wordpress.org/support/users/channelmarkermedia/)
 * (@channelmarkermedia)
 * [3 days, 7 hours ago](https://wordpress.org/support/topic/authenticator-failure/#post-18990605)
 * Same issue here across multiple sites after the latest plugin update. Deactivating
   and reactivating 2FA for the user is the temporary workaround, but that requires
   temporarily disabling WordFence via the filesystem to login in the first place.
 *  [bewusstgsund](https://wordpress.org/support/users/bewusstgsund/)
 * (@bewusstgsund)
 * [2 days, 8 hours ago](https://wordpress.org/support/topic/authenticator-failure/#post-18991566)
 * Bei mir ebenfalls Login Problem. Ich habe den Plugin-Ordner wordfence mit ftp
   gesichert und danach gelöscht. Dann konnt ich mich einloggen. Daraufhin den Plugin-
   Ordner wieder hergestellt und die 2-Faktorautorisierung deaktiviert. Warte nun,
   bis der Fehler korrigiert wird. Eine Neueinrichtung der 2F-Autorisierung hatte
   nichts gebracht.
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [17 minutes ago](https://wordpress.org/support/topic/authenticator-failure/#post-18994063)
 * Hi [@scion529](https://wordpress.org/support/users/scion529/),
 * If you’re having difficulty signing into your account on wordfence.com, please
   send an email to **lockout @ wordfence . com** and provide the email address/
   username that is associated with the account. We should be able to resolve the
   situation if the 2FA key no longer works as expected or something needs to be
   reset.
 * Many thanks,
   Peter.
 * PS: [@channelmarkermedia](https://wordpress.org/support/users/channelmarkermedia/)
   [@bewusstgsund](https://wordpress.org/support/users/bewusstgsund/) it looks like
   your queries are related to 2FA on a website running Wordfence rather than wordfence.
   com. I recommend opening a new topic for your issues as multiple investigations
   in the same topic can become hard to follow.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 4 replies
 * 7 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [17 minutes ago](https://wordpress.org/support/topic/authenticator-failure/#post-18994063)
 * Status: not resolved