Title: Authenticator code not accepted
Last modified: November 18, 2017

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# Authenticator code not accepted

 *  [Chonanit Yudhasaraprasithi](https://wordpress.org/support/users/groovy-cfo/)
 * (@groovy-cfo)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/authenticator-code-not-accepted/)
 * I quit using wordpress.com several years ago and have been using wordpress.org.
   Just today while setting up Woo Commerce, I was asked to fill in authentocator
   number and no matter how many times I keyed in the code generated from the app,
   an error message prompted up. So my guess is that the code (of my new site) conflicts
   with the code of my old wordpress.com site (which I no longer have access to 
   so I can’t disable it) Please advise what do I have to do. O have tried contacting
   wordpress.com through this form but it won’t alllow me to submit the form. Keep
   telling me to reset the password which I have. But the problem now is the authenticator.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Chonanit Yudhasaraprasithi](https://wordpress.org/support/users/groovy-cfo/)
 * (@groovy-cfo)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/authenticator-code-not-accepted/#post-9696605)
 * This is the form I tried to contact wordpress.com but unsuccessful.
 *  Thread Starter [Chonanit Yudhasaraprasithi](https://wordpress.org/support/users/groovy-cfo/)
 * (@groovy-cfo)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/authenticator-code-not-accepted/#post-9697078)
 * [https://en.wordpress.com/wp-login.php?action=recovery](https://en.wordpress.com/wp-login.php?action=recovery)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authenticator code not accepted’ is closed to new replies.

 * ![](https://ps.w.org/google-authenticator/assets/icon-256x256.png?rev=3500822)
 * [Google Authenticator](https://wordpress.org/plugins/google-authenticator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-authenticator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-authenticator/)
 * [Active Topics](https://wordpress.org/support/plugin/google-authenticator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-authenticator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-authenticator/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [Chonanit Yudhasaraprasithi](https://wordpress.org/support/users/groovy-cfo/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/authenticator-code-not-accepted/#post-9697078)
 * Status: not resolved