Title: Authentication Required.
Last modified: May 25, 2018

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# Authentication Required.

 *  Resolved [crazywazza](https://wordpress.org/support/users/crazywazza/)
 * (@crazywazza)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/)
 * Hi All
 * I feel so stupid as I cannot figure out what I am doing wrong!
 * So Ive registered on the Keyy website, downloaded the app and have installed 
   the plugin on the site.
 * When I scan the barcode to add the website to my profile, I get this message:
   
   Authentication Required. This site requires user credentials to connect.
 * I have added my usernames and passwords for the site which I know are correct,
   but it just keeps coming up. I cannot get further.
 * Thanks
    Warren

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [aporter](https://wordpress.org/support/users/aporter/)
 * (@aporter)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10321649)
 * Hi Warren,
 * Keyy doesn’t require your WordPress username and password, I believe this message
   is asking for your HTTP Authentication username and password so you should enter
   them.
 * Also what OS are you on iOS or Android?
 * If you are not sure what your HTTP Authentication credentials are or you are 
   using these and it’s still not working, can you use the in app option to open
   a support request?
 * This will send us your log file from the device.
 * Best Wishes,
 * Ashley
 *  Thread Starter [crazywazza](https://wordpress.org/support/users/crazywazza/)
 * (@crazywazza)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10321677)
 * Hi Ashley,
 * Thank you for your speedy response.
 * I have sent a support ticket via the app.
 * Thanks
 *  [aporter](https://wordpress.org/support/users/aporter/)
 * (@aporter)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10321726)
 * Hi Warren,
 * I’ve replied via that ticket do check your emails.
 * Best Wishes,
 * Ashley
 *  Thread Starter [crazywazza](https://wordpress.org/support/users/crazywazza/)
 * (@crazywazza)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10321737)
 * Done 😉
 *  [aporter](https://wordpress.org/support/users/aporter/)
 * (@aporter)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10322028)
 * Hi Warren,
 * I’ve not yet recieved a reply? can you check the email has sent?
 * Best Wishes,
 * Ashley
 *  Thread Starter [crazywazza](https://wordpress.org/support/users/crazywazza/)
 * (@crazywazza)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10322041)
 * Hi Ashley,
 * I checked and it showed in my sent box.
 * I have resent the mail.
 * Thanks
    Warren

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Authentication Required.’ is closed to new replies.

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## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)

 * 6 replies
 * 2 participants
 * Last reply from: [crazywazza](https://wordpress.org/support/users/crazywazza/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/authentication-required-14/#post-10322041)
 * Status: resolved