Title: Authentication Problems
Last modified: March 8, 2018

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# Authentication Problems

 *  Resolved [adrianhead1](https://wordpress.org/support/users/adrianhead1/)
 * (@adrianhead1)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/authentication-problems/)
 * Since the recent updates on Google Analytics, there is no data being recorded
   at all. If I authenticate I then get in your reports data from every site where
   your plugin is installed and not just the one site that I have authenticated.
 * This is not what I would want to see as it is then impossible to differentiate
   the data relative to an individual site.
 * I use Analytics on Google far more than your reports in any case but with no 
   data being displayed there that is now impossible.
 * I do not understand why in authenticating one site your system now combines data
   from a whole range of sites and not just the one relative to the specific site
   GA code.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/authentication-problems/#post-10054377)
 * Hi there,
    When you authenticate, the data returned is the one for the specific
   view you pick during authentication.
 * If you’re having issues, I recommend getting in touch with our support team at
   monsterinsights.com/lite-support/ so we can take a look and make sure you get
   sorted out in an expedient manner
 * -Chris
 *  Thread Starter [adrianhead1](https://wordpress.org/support/users/adrianhead1/)
 * (@adrianhead1)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/authentication-problems/#post-10054800)
 * Thanks. I now see what you mean about the drop down list! As this says “all web
   data” I assumed it was referring to all data on this site. Now I see I can drop
   down to pick the single site.
 * However, this does not resolve the data issue. I still have nothing appearing
   on your reports nor in Analytics Google.
 * I would send a screenshot but there does not appear to be the option. I have 
   submitted a support request as you have recommended.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authentication Problems’ is closed to new replies.

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## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)
 * [site data](https://wordpress.org/support/topic-tag/site-data/)

 * 2 replies
 * 2 participants
 * Last reply from: [adrianhead1](https://wordpress.org/support/users/adrianhead1/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/authentication-problems/#post-10054800)
 * Status: resolved