Authentication Failed when Connecting to API

  • Resolved maltandmardle

    (@maltandmardle)


    1 year, 5 months ago

    We had previously had zettle connected and working with our site but a couple of days ago new products were not syncing. I disconnected the API while troubleshooting and when I tried to reestablish the connection it now says Authentication Failed.

    I have reinstalled the plugin and checked everything is updated but I am still getting Authentication Failed.

    The logs have been showing this message since this problem started:

    2022-11-10T00:38:37+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-10T00:38:37+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-10T11:18:18+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
Viewing 15 replies - 1 through 15 (of 17 total)
1 2
  • Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    Having spent the weekend troubleshooting I have identified the issue to being the plugin not establishing webhooks.

    When reinstalling the plugin the only line in the log is the following:

    2022-11-13T10:48:31+00:00 DEBUG Added 1 jobs to the queue

    This is instead of the expected log from the documentation.

    I have gone on to test a woocommerce webhook using RequestBin and found the webhook worked so the site isn’t suddenly blocking webhooks.

    I’ve done all this with all plugins disabled expect woocommerce and zettle POS. Any ideas on what would be stopping the webhook from establishing?

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    I have also just loaded a backup of the site from Sunday when the plugin was working as we updated inventory.

    I found the same error is occurring. Using WP Data Access I can see an item is added to the zettle-queue to register a webhook but it is not removed or actioned.

    I have copied my current woocommerce status below:

    
### WordPress Environment ###

WordPress address (URL): https://maltandmardle.co.uk
Site address (URL): https://maltandmardle.co.uk
WC Version: 7.1.0
REST API Version: ✔ 7.1.0
WC Blocks Version: ✔ 8.7.5
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: ❌ 6.0.3 - There is a newer version of WordPress available (6.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.22
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_fwmr5vm7x0_
Total Database Size: 23.17MB
Database Data Size: 18.41MB
Database Index Size: 4.76MB
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wp_fwmr5vm7x0_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fwmr5vm7x0_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fwmr5vm7x0_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_fwmr5vm7x0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fwmr5vm7x0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_fwmr5vm7x0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_fwmr5vm7x0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fwmr5vm7x0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_fwmr5vm7x0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fwmr5vm7x0_wpda_csv_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_fwmr5vm7x0_wpda_logging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_fwmr5vm7x0_zettle_woocommerce_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 339
coblocks_pattern: 2
custom_css: 4
customize_changeset: 22
jetpack_migration: 2
mailpoet_page: 1
nav_menu_item: 43
page: 24
popup: 2
popup_theme: 8
post: 2
product: 43
product_variation: 3
revision: 90
seedprod: 2
shop_coupon: 5
wp_block: 4
wp_global_styles: 5

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (5) ###

Child Theme Configurator: by Lilaea Media – 2.6.0
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.5
WooCommerce: by Automattic – 7.1.0
WP Data Access: by Passionate Programmers B.V. – 5.2.8
PayPal Zettle POS: by PayPal – 1.5.4

### Inactive Plugins (13) ###

Age Gate: by Phil Baker – 3.0.9
Ajax add to cart for WooCommerce: by QuadLayers – 1.3.8
CoBlocks: by GoDaddy – 2.25.0
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.5
Jetpack: by Automattic – 11.5.1
Site Kit by Google: by Google – 1.87.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.35
WooCommerce Blocks: by Automattic – 8.8.2
WooCommerce Payments: by Automattic – 5.0.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.5
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
Yoast SEO: by Team Yoast – 19.10

### Dropin Plugins (2) ###

db-error.php: db-error.php
object-cache.php: object-cache.php

### Must Use Plugins (2) ###

Object Cache Pro (MU): by Rhubarb Group – 1.16.4
System Plugin: by  – 4.51.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #2193 - /test-shop/
Basket: #3105 - /basket/
Checkout: #3133 - /checkout/
My account: #1155 - /my-account/
Terms and conditions: #3014 - /terms-and-conditions/

### Theme ###

Name: Storefront Child 02
Version: 4.1.2.1663255351
Author URL: https://woocommerce.com/
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 4.1.3
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-11-07 15:16:02 +00:00
Options: ✔
Notes: 89
Onboarding: completed

### Action Scheduler ###

Canceled: 2
Oldest: 2022-11-03 16:27:19 +0000
Newest: 2022-11-03 17:13:31 +0000

Complete: 729
Oldest: 2022-10-13 13:32:59 +0000
Newest: 2022-11-13 12:08:37 +0000

Pending: 2
Oldest: 2022-11-13 12:30:49 +0000
Newest: 2022-11-14 11:30:49 +0000

### PayPal Zettle POS ###

Onboarding state: 

### Status report information ###

Generated at: 2022-11-13 12:13:56 +00:00
    Plugin Support Syde Joost

    (@joostvandevijver)

    1 year, 5 months ago

    Hello @maltandmardle

    Sorry for the delay in my response.

    If you tested the function of the Zettle plugin without the other plugins active and the theme replaced (by default storefront theme), then you made a good start with troubleshooting.
    In this case, there are 2 options left:
    1) Server issue Zettle – I just checked the Zettle status site and see there was some issue on the 10th, but currently everything seems to be fine. Can you check again?
    2) Account details stored incorrectly – It could be that the database was corrupted, or somehow the account details were adjusted, and it can’t access the Zettle server any longer. You might want to disconnect your account and onboard the account again. Be sure to not overwrite all products, so that you don’t lose all history of your previous work (by choosing “Add WooCommerce Products” in step 2/6 of onboarding).

    Please let me know if any of these options help you resolve the issue.

    Kind regards,
    Joost

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    Hi @joostvandevijver

    I just tried again and have encountered the same problem.

    I am on the storefront theme and deactivated and reactivated only the woocommerce and zettle plugins, no other plugins were running. I then went to the connect and created a new API key but didnt make it past step 1, encountering Authentication Failed again at step 2.

    The log is showing the following lines repeating which I assume are failed connection attempts.

    Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:08+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:10+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:10+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:22+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:22+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:22+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:22+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:28+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:28+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:31+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:31+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:34+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self

 Violations: []
 Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184
 With data: []
 and payload: []
2022-11-14T12:08:34+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
2022-11-14T12:08:37+00:00 INFO ZettleRestException: UNKNOWN
Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    I’ve just noticed the following error message appears on the Authentication failed page when I try to connect to the api.

    Registration of the webhooks has failed, please check the Log and reach out the support.

    Plugin Support Syde Joost

    (@joostvandevijver)

    1 year, 5 months ago

    Hello @maltandmardle

    I am checking with our developers team and the PayPal server team if they are known with this error. I have not seen it, but it sounds a bit like a server issue (not a plugin issue). When I know more, I will let you know.

    Kind regards,
    Joost

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    @joostvandevijver thank you for following up.

    I’m spent more time today troubleshooting this issue. just thought I’d let you know that I’ve checked with my hosting provider who have said no connections are being blocked from their end so I can rule that out.

    Plugin Support Syde Joost

    (@joostvandevijver)

    1 year, 5 months ago

    Thank you @maltandmardle
    that would have been the next question from our end, so it is appreciated. I just chased the Zettle team to check if they have investigated this already. Pending their response.

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    @joostvandevijver

    Thanks for chasing.

    I’ve been looking at the behavior of some of the sql tables. I’ve noticed that when I install the plugin and item is added to wp_zettle_queue. It has these values:
    ID: 1
    Hash: 327112397da7b12dede0da434e995ad8
    Type: webhook-registration
    Args: {}
    Site ID: 1

    As I then go through the connection process nothing changes to this queue item. I’m not sure how your plugin works but is this an issue? Seems strange that the webhook registration doesnt leave the queue and has no args.

    Plugin Support Syde Joost

    (@joostvandevijver)

    1 year, 5 months ago

    Hello @maltandmardle

    the Zettle server team also took a look at this situation and responded:

    I just tried it with the actual user account and I get a HTTP 200 response with the expected data:
    <data with all arguments included>
    The only explanation I can come up with is that this was a temporary glitch, can you please check with the user if they still experience this issue?

    Can you let us know what the current status is on your side?

    Kind regards,
    Joost

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    @joostvandevijver

    No luck I’m afraid. Still getting authentication failed and the same log messages.

    Is there any problem with me using a different API from when the plugin was originally working for me? I had to make a new one when I first started having issues and began troubleshooting as I didn’t log the client ID or api code.

    Plugin Support Syde Joost

    (@joostvandevijver)

    1 year, 5 months ago

    Hello @maltandmardle
    no, that does never cause any issues. I would actually try to reconnect again and again generating a new API, to see if that might helps?

    Kind regards,
    Joost

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    @joostvandevijver

    Tried again this morning with another new API key and I’m still receiving the same problem and error log.

    Plugin Support Syde Joost

    (@joostvandevijver)

    1 year, 5 months ago

    Hello @maltandmardle

    we are not seeing any issue from our end and are running low on option to advise you on. We could take a closer look at the full log sand the environment if you could open a direct/private engagement with us following these instructions.

    This is not something we have encountered before, so it might take a bit more time for us to figure out what is causing this.

    Kind regards,
    Joost

    Thread Starter maltandmardle

    (@maltandmardle)

    1 year, 5 months ago

    @joostvandevijver I just raised a ticket following the instructions. Hopefully we can find the route of the issue.

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