Title: Authentication Failed
Last modified: August 31, 2016

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# Authentication Failed

 *  Resolved [acido](https://wordpress.org/support/users/acido/)
 * (@acido)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/authentication-failed-8/)
 * Hello!
    1st I would like to appreciate your work! Great plugin! 2nd i get Authentication
   Failed, i received the password instantly and waited 2-3hours and same message
   appears.
 * [https://wordpress.org/plugins/fedex-woocommerce-shipping-method/](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [acido](https://wordpress.org/support/users/acido/)
 * (@acido)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/authentication-failed-8/#post-7165546)
 * Hello!
    1st I would like to appreciate your work! Great plugin! 2nd i get Authentication
   Failed, i received the password instantly and waited 2-3hours and same message
   appears.
 * **FedEx RESPONSE:**
    stdClass Object ( [HighestSeverity] => ERROR [Notifications]
   => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message]
   => Authentication Failed )
 *  [TransactionDetail] => stdClass Object
    ( [CustomerTransactionId] => *** WooCommerce
   Rate Request *** )
 *  [Version] => stdClass Object
    ( [ServiceId] => crs [Major] => 13 [Intermediate]
   => 0 [Minor] => 0 )
 * )
 *  [wooforce](https://wordpress.org/support/users/wooforce/)
 * (@wooforce)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/authentication-failed-8/#post-7165659)
 * Hi Acido,
 * Thanks for the appreciation!
 * We have seen many customers getting authentication error due to wrong configuration.
   **
   Authentication error comes when you have not provided the correct credentials.**
   If you have test and live accounts of FedEx, then kindly fill the credentials
   correctly. If you do not have the credentials, kindly refer our write up to solve
   this issue – [http://support.wooforce.com/hc/en-us/articles/207316975-Setting-Up-WooCommerce-Fedex-Shipping-Plugin](http://support.wooforce.com/hc/en-us/articles/207316975-Setting-Up-WooCommerce-Fedex-Shipping-Plugin)
 * Note : If you are using Test account, kindly uncheck the option “Production Key”.
   
   If you are using Production account, kindly check the option of “Production Key”.
 * If the issue persists, kindly create a support ticket – [http://support.wooforce.com/hc/en-us/requests/new](http://support.wooforce.com/hc/en-us/requests/new)
   with the following details :
    – FedEx Test Account details – FedEx Live Account
   details – Snapshot of plugin settings page.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Authentication Failed’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/fedex-woocommerce-shipping-method_336c83.
   svg)
 * [Fedex WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [wooforce](https://wordpress.org/support/users/wooforce/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/authentication-failed-8/#post-7165659)
 * Status: resolved