Title: Authentication Failed
Last modified: August 31, 2018

---

# Authentication Failed

 *  Resolved [nagarajanld](https://wordpress.org/support/users/nagarajanld/)
 * (@nagarajanld)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/authentication-failed-17/)
 * Hi Team,
    Im using Fedex WooCommerce Shipping Method Plugin (Basic), for my website
   yayden.com/home. After Entering all the credentials correctly Im getting below
   error.
 *     ```
       stdClass Object
       (
       [HighestSeverity] => ERROR
       [Notifications] => stdClass Object
       (
       [Severity] => ERROR
       [Source] => prof
       [Code] => 1000
       [Message] => Authentication Failed
       )
   
       [TransactionDetail] => stdClass Object
       (
       [CustomerTransactionId] => *** WooCommerce Rate Request ***
       )
   
       [Version] => stdClass Object
       (
       [ServiceId] => crs
       [Major] => 22
       [Intermediate] => 0
       [Minor] => 0
       )
       ```
   
    -  This topic was modified 7 years, 9 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [pluginhive](https://wordpress.org/support/users/pluginhive/)
 * (@pluginhive)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/authentication-failed-17/#post-10643783)
 * Hi [@nagarajanld](https://wordpress.org/support/users/nagarajanld/),
 * This error will only come if you have not filled the following fields correctly:
   ‘
   FedEx Account Number” “Fedex Meter Number” “Web Services Key” “Web Services Password”.
 * If you are sure, that the details are correct, then make sure that you have enabled
   the field ‘Production key’ if the provided credentials are for live mode. Else,
   disable that field if you are using test credentials. Can you please check this
   and confirm?

Viewing 1 replies (of 1 total)

The topic ‘Authentication Failed’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/fedex-woocommerce-shipping-method_336c83.
   svg)
 * [Fedex WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [pluginhive](https://wordpress.org/support/users/pluginhive/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/authentication-failed-17/#post-10643783)
 * Status: resolved