Title: Authentication Failed
Last modified: June 28, 2018

---

# Authentication Failed

 *  [kersei](https://wordpress.org/support/users/kersei/)
 * (@kersei)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/authentication-failed-16/)
 * Hi, I’m using your plugin, everything was working just fine with test credentials
   so I asked fedex for production credentials, but when I entered those, I started
   getting Authentication error, so I contacted Fedex and they told me that the 
   rate services and the address validation services were activated for my account,
   I keep getting that error even though my credentials are correct, so I went to
   your site and used the test fedex credentials you provide for troubleshooting
   and those didn’t work either, what can I do to correct this? I really hope you
   can help me.
 *  [Notifications] => stdClass Object
    ( [Severity] => ERROR [Source] => prof [
   Code] => 1000 [Message] => Authentication Failed )
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fauthentication-failed-16%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [keerthishree](https://wordpress.org/support/users/keerthishree/)
 * (@keerthishree)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/authentication-failed-16/#post-10447193)
 * [@kersei](https://wordpress.org/support/users/kersei/),
 * No worries.
    Since this is a public forum, it is not recommended to share the
   Credentials here. So you can raise a ticket via [support@xadapter.com](https://wordpress.org/support/topic/authentication-failed-16/support@xadapter.com?output_format=md)
   and share your FedEx Credentials with the screenshots of email sent by FedEx.
   We shall configure in our local, check and help you.
 * Regards,

Viewing 1 replies (of 1 total)

The topic ‘Authentication Failed’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/fedex-woocommerce-shipping-method_336c83.
   svg)
 * [Fedex WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fedex-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fedex-woocommerce-shipping-method/reviews/)

## Tags

 * [authentication](https://wordpress.org/support/topic-tag/authentication/)

 * 1 reply
 * 2 participants
 * Last reply from: [keerthishree](https://wordpress.org/support/users/keerthishree/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/authentication-failed-16/#post-10447193)
 * Status: not resolved