Support » Plugin: MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy) » Authentication 403 Error after website restore from backup

  • Resolved Peter_Young

    (@oils4painting)


    Yesterday, I had to restore my website from a backup due to an issue with another plugin. However, following successful restore, I found that MonsterInsights (v7.4.2) was no longer working, and issued the message below when attempting to view the reports …

    “403 Error – The key or token used is invalid. Please authenticate/re-authenticate with MonsterInsights on the MonsterInsights settings panel.”

    The Google Analytics UA- code has not changed.

    I tried several attempts to re-authenticate, and also disconnect, authenicate, but always the same error was issued. Also tried Deactivating and reinstalling the plugin, but always the same error message.

    Eventually, I found the solution in a previous MonsterInsights problem record, which involves deactivating, deleting the plugin, removing the MonsterInsights rows from database table wp_options, and reinstalling … Refer to …
    https://wordpress.org/support/topic/cannot-re-authenticate-verify-or-deauthenticate/

    Monster Insights is now working okay, and I can view the Reports.

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