Support » Plugin: Login by Auth0 » Auth0: great idea, some plugin problems, resolved quickly by Auth0 support

  • Now working as expected.

    Fast, tenacious and good support from Josh C on the plugin, after I’d posted on the forum.

    My problems *all* stemmed from having a blank WP Site Title.

    The blank Site Title caused the Auth0 Setup Wizard to end with errors. Manual configuration of Auth0 Client and Connection DB got the plugin to work, but then couldn’t login after update of plugin to 3.5.1

    I’ve stuck with the plugin as the benefits are so good, here are some of them:
    * easier and trustworthy signup and login for users
    * in Auth0 site able to amend a couple of example rules to have Whitelist of domains and email addresses to restrict who can sign up and login, which is great for testing
    * advent of GDPR in EU May 2018 means we can meet the data restrictions by ensuring all sensitive (and attributable) user data in Auth0 rather than our site, still checking with the lawyers as to whether this will meet our GDPR obligations
    * harmonised sign up login across a multi-host solution in GO-lang, NodeJS, WordPress, PHP, YAML API in Swagger and other technologies

    • This topic was modified 3 years, 10 months ago by DeafJoe. Reason: Good support
    • This topic was modified 3 years, 10 months ago by DeafJoe.
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  • Plugin Contributor Josh C



    Sorry you’re having trouble getting this setup. I addressed your other questions in the 3 other forum posts and will here as well.

    1) It looks like your site name has characters we can’t use in the Client we’re trying to create on the app side. I’ll make a note to look into that, see if we can come up with a better experience there.

    2) The error that you’re seeing is likely because you have WP_DEBUG on, which you definitely don’t want on a production site. I created an issue on Github to handle that as it should be fixed regardless.

    3) You didn’t really give us a lot to go on here and it looked like maybe it was corrected when you did a manual setup? Happy to help troubleshoot but not sure where to start. The last update would not have affected the setup, it was released to help legacy clients upgrade.

    4) Delete gets rid of the settings option, which is the one that will reset for a new install. I see that the error log persists, I’ll make sure that gets handled.

    We do quite a bit of testing before these releases come out, including setup, logging in, signing up, etc. We can’t ensure that every site and every configuration will work but we do put in a lot of time to try and cover all of our bases.

    If you would, let’s keep the troubleshooting going in the relevant threads, if possible. I left 2 open, if it’s a single issue, let’s close one and work in the other.

    Thank you

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