Support » Plugin: Google Listings & Ads » Attributes Brand and UPC not propegating

  • Resolved ochoppee

    (@ochoppee)


    Hello

    It appears Google listing AD’s is not picking up my product data for manufacturer (brand) and UPC (GTIN) attributes from my 100’s of products and adding them to its section for uploading via content API.

    It would be tedious go and transfer it all to the Google Listing and Ads section of the product data.

    Is there a way to expedite this process?

    PC

    • This topic was modified 2 months, 4 weeks ago by ochoppee.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @ochoppee

    Thanks for reaching out!

    I understand that the brand and GTIN attributes are not being synced to your products, is that correct?

    Can you please check and verify that the format of your product information is in accordance with the specifications listed on the support documentation here: https://support.google.com/merchants/answer/7052112?visit_id=637375187523344394-3314254785&rd=1

    Furthermore, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter ochoppee

    (@ochoppee)

    I am checking and verifying the format, but here are screenshots for now

    My Product Data Section Examples
    https://snipboard.io/7M1Q30.jpg
    https://snipboard.io/KJSVsH.jpg

    Google Listings and Ads
    https://snipboard.io/RO7T3A.jpg
    https://snipboard.io/DJs4SX.jpg

    Thread Starter ochoppee

    (@ochoppee)

    No fatal error logs related to google listings and ads found

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello

    Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. That will help to take a closer look. Thank you.

    Thread Starter ochoppee

    (@ochoppee)

    
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    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Templates ###
    
    thumbnail: 
    medium: 
    medium_large: 
    large: 
    1536x1536: 
    2048x2048: 
    woocommerce_thumbnail: 
    woocommerce_single: 
    woocommerce_gallery_thumbnail: 
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: CA
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: ✔
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ✔
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-11-12 13:31:04 -07:00
    Options: ✔
    Notes: 108
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 2
    Oldest: 2022-10-12 08:13:23 -0600
    Newest: 2022-10-13 07:10:25 -0600
    
    Complete: 38,962
    Oldest: 2022-10-12 07:30:14 -0600
    Newest: 2022-11-12 05:24:19 -0700
    
    Failed: 14,772
    Oldest: 2020-03-23 02:55:46 -0600
    Newest: 2022-11-11 22:04:15 -0700
    
    Pending: 8
    Oldest: 2022-11-12 06:24:19 -0700
    Newest: 2022-11-13 00:51:35 -0700
    
    ### Status report information ###
    
    Generated at: 2022-11-12 06:13:27 -07:00
    
    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    Thanks for sending the system report.

    May I ask can you temporarily disable all plugins except for WooCommerce and Google Listings and Ads, once they are only active, does it work? Please let us know what you find.

    Thread Starter ochoppee

    (@ochoppee)

    Please note I was using an earlier version then 2.14 and 2.1.20 and it was working fine before.

    Thread Starter ochoppee

    (@ochoppee)

    Also, all my listings were being approved before, even though they were adult, and now they are being disapproved.

    Thread Starter ochoppee

    (@ochoppee)

    After I disable all the plugins, how do I reset the plugin so it propagates again?

    Plugin Support Felipe (a11n)

    (@felipea8c)

    Hi there!

    If you want to force a new sync and try again, you can go to the following link:
    https://example.com/wp-admin/admin.php?page=connection-test-admin-page

    Note: Change from example.com to your site URL.

    There you should see the option “Sync All Products with Google Merchant Center” and sync the products for testing.

    Feel free to get back to us anytime if you need further help.

    Thread Starter ochoppee

    (@ochoppee)

    I apologize I and my family have been sick with the flu including a member ending up in hospital, I will be following up with this shortly.

    Thread Starter ochoppee

    (@ochoppee)

    Side note: With the new version of google ads and listings, I have set the following two attribute flags

    1st I set the attribute flag ADULT for all categories
    1nd I set the attribute flag for age group to Adult

    When I click sync all products as suggested above, I get a critical error, you can view the woo commerce fatal error log at the link below:

    https://justpaste.it/9hqro

    Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    Hi @ochoppee,

    I’m afraid I can’t access the fatal error log.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread and share your site credentials via https://quickforget.com/ (Please don’t share this information in the forum)

    We will be able to help you further there.

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