Support » Plugin: Event Tickets and Registration » Attendees not Showing

  • Resolved perthartglass

    (@perthartglass)


    After updating to [5.2.0] I could not view attendees in Dashboard -> Events. In the table attendees for all was a dash despite most events being sold out.

    On the actual event there were no purchase details and it did not say “Sold Out” or have add to cart options.

    I reinstalled the previous version and everything went back to normal.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Rafsun Chowdhury

    (@rafsuntaskin)

    Hi @perthartglass,

    Thanks for your query.

    If all your tickets were from past events and you don’t have any running events or upcoming events only then it will hide the legacy TribeCommercce settings section.

    However, it should not deactivate any Attendees page from showing up.

    Do you have the TribeCommerce PayPal settigs all connected and updated? Having those active also should avoid TribeCommerce from not working.

    Let me know if this helps.

    Thread Starter perthartglass

    (@perthartglass)

    We have an event this weekend which is sold out but I can’t access the attendee information with the updated plugin.

    We do not use Tribe Commerce or Tickets Commerce. We use Woo Commerce with our own payment provider, not PayPal.

    So I see now that the free Events plugin no longer includes integration with Woo Commerce and we may need to find an alternative plugin.

    Plugin Author Rafsun Chowdhury

    (@rafsuntaskin)

    Hi @perthartglass ,

    I assume there is some confusion. Free Event Tickets never had WooCommerce support.

    The Event Tickets Plus plugin has WooCommerce support and as you haven’t updated that alongside Event Tickets, therefore it got deactivated.

    Event Tickets v5.2.0 requires the latest version of Event Tickets Plus v5.3.0.

    Updating Event Tickets Plus should fix your issue.

    Thanks

    Plugin Support Masood

    (@masoodak)

    Hi there,

    This thread has been pretty quiet for a while, so we’re going to go ahead and close it. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Have a great day.

    Kind regards,
    Masood

Viewing 4 replies - 1 through 4 (of 4 total)
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