Attendee emails not sticking

  • Resolved brucemiracle

    (@brucemiracle)


    8 years, 8 months ago

    In any created event, I modify the “Confirmed booking email” under Default or Free Booking Emails:Attendee Emails from Default to Enabled, and I paste in the URL that we want people to go to from the confirmation email. But when I update the page and go back to look, that information never sticks. The generic confirmation email is sent and received, but I can’t seem to find a way to make my custom text pasted in there to stick. Help?

    https://wordpress.org/plugins/events-manager/

Viewing 7 replies - 1 through 7 (of 7 total)
  • caimin_nwl

    (@caimin_nwl)

    8 years, 8 months ago

    This sounds like a possible jQuery conflict caused by your theme or another plugin. To check if it is, can you test with all other plugins deactivated and while running the default WordPress theme?

    Thread Starter brucemiracle

    (@brucemiracle)

    8 years, 8 months ago

    I tried the 2015 and 2014 themes and turned off all plugins except EM and EM Pro. Same result. Maybe I am misunderstanding the interface. I assume that if I change (for instance) Default or Free Booking Emails:Attendee Emails:Confirmed booking email, if I change the status from Default to Enabled and modify the text there, and then press the Update button, that those changes should persist for that event, but after updating when I go back to check, they don’t. And that is reflected in the confirmation email sent and received.
    Wordpress v4.3. This is a critical function for us, which otherwise renders the system useless for us. Suggestions?

    Plugin Support angelo_nwl

    (@angelo_nwl)

    8 years, 8 months ago

    hi,

    this works for me after several testing however can I know what is your current EM version please?

    Thread Starter brucemiracle

    (@brucemiracle)

    8 years, 8 months ago

    EM 5.6 and EM Pro 2.4.2, WordPress 4.3

    Thread Starter brucemiracle

    (@brucemiracle)

    8 years, 8 months ago

    Any suggestions about what I can do? Can I set someone up with a login to view the site remotely?

    Plugin Support angelo_nwl

    (@angelo_nwl)

    8 years, 8 months ago

    maybe you can try to upgrade to the latest EMpro dev version 2.4.2.1

    http://wp-events-plugin.com/documentation/upgrade-dev-version/

    Thread Starter brucemiracle

    (@brucemiracle)

    8 years, 8 months ago

    That worked! Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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