Support » Fixing WordPress » Attack of the PHP Fatal Errors

  • Resolved Anne

    (@anneheetderks)


    We upgraded our site to 3.6 about a week ago…it ran great for the first couple days and now everything is falling apart.

    When I try to access the main site or control panel I get a 500 server error:

    The website encountered an error while retrieving http://www.site.com/. It may be down for maintenance or configured incorrectly.

    So I checked the error logs and found these 5 unique error messages:

    PHP Fatal error: Cannot redeclare has_shortcode() in /…/wp-content/themes/cadenzaNew/functions.php on line 426
    PHP Fatal error: Cannot redeclare has_shortcode() (previously declared in /…/wp-includes/shortcodes.php:153) in /…/wp-content/themes/cadenzaNew/functions.php on line 445
    PHP Fatal error: Call to undefined function add_filter() in /…/wp-includes/class-wp-embed.php on line 20
    PHP Fatal error: Cannot redeclare class WP_Embed in /…/wp-includes/class-wp-embed.php on line 9
    PHP Fatal error: Call to undefined function add_shortcode() in /…/wp-includes/class-wp-embed.php on line 23

    Obviously the biggest problem here seems to be caused by the add_shortcode function, but I’m not sure how to resolve it.

    So far I’ve tried…
    – renaming .htaccess to .htaccess-old
    – uploading a clean .htaccess file
    – turning off plugins
    – turning off cadenzaNew theme
    – uploading clean versions of wp-admin and wp-includes (after deleting old version)
    – going back to WordPress 3.5
    – re-uploading everything from a site backup from the day before everything started messing up
    – trying to fix add_shortcode in wp-settings.php, class-wp-embed.php, and functions.php

    But the answer seems to be going right over my head. I’m really at a loss as to what else to do.

    Any help is appreciated, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Volunteer Moderator

    Have you tried switching to the deafult TWENTY TWELVE theme with the plugins folder reset?

    Who is hosting it and what version of PHP are you running? Is it a Windows or Linux Server?

    If you aren’t sure you can create an info.php file in the root with the following code:

    <?php phpinfo(); ?>

    That will tell you which version you are running. I personally have had erratic behavior with PHP 5.2.x and WordPress, so getting it on PHP 5.3 or higher may help.

    Anne

    (@anneheetderks)

    Tara: I did deactivate the plugins folder and try switching themes, but had no luck with that.

    greendemiurge: It’s hosted on GoDaddy, running 5.3 on Linux.

    We were able to fix the problem by rebuilding the theme and replacing the add_shortcode function, then doing a complete reinstall of WordPress.

    As soon as we fixed it, an update to WordPress 3.6.1 was available…

    Moderator t-p

    (@t-p)

    Volunteer Moderator

    Glad you fixed the problem 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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