Title: Attachments with Plugin
Last modified: August 22, 2016

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# Attachments with Plugin

 *  Resolved [Joshua Parker](https://wordpress.org/support/users/parkerj/)
 * (@parkerj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/)
 * I have just upgraded to the new version, installed and enabled the Attachments
   on the Filesystem plugin. However, on the new ticket page, I still see this message:
 * “Attachments on the Filesystem plugin can be downloaded here: Attachement Filesystem
   Plugin”
 * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300470)
 * Hello,
 * Make sure you have selected to use file attachments in Settings –> Tickets and
   go pretty much near the bottom of the page “Store Attachments:” select your file
   location there.
 * Regards,
    Marco
 *  Thread Starter [Joshua Parker](https://wordpress.org/support/users/parkerj/)
 * (@parkerj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300484)
 * For Store Attachments, I’ve chosen “Filesystem:…” and I am still getting the 
   same message. I am using version 1.9.3, is there some other setting somewhere
   else I am neglecting?
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300485)
 * There’s only 2 settings in 5 steps:
 * 1) Upload plugin to osticket
    2) “install” plugin 3) Plugin –> set a file location
   for example /var/www/vhost/yourdomain.com/attachments
 * 4) Enable plugin
    5) Settings –> Tickets –> Attachments Make sure filesystem 
   with full location is set.
 * this is working with wp 4.0 and osticket 1.9.3
    Besides that the osticket Plugin
   settings should be setup right (so connection to osTicket DB, prefix, etc should
   all be known to our plugin).
 *  Thread Starter [Joshua Parker](https://wordpress.org/support/users/parkerj/)
 * (@parkerj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300543)
 * Hmm, strange. Not working for me, but that’s ok.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300546)
 * Alright,
 * Well if you can share your information (ftp access/ wp access / db access).
    
   then we can check it out and set it up/fix the issue for you.
 * You can send the info to m.tiggelaar (at) key4ce.com
 * Regards,
    Marco
 *  [fallenqc](https://wordpress.org/support/users/fallenqc/)
 * (@fallenqc)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300651)
 * Same here !
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300660)
 * Hello,
 * After more research we could reproduce this issue in the Admin ticket.
    We will
   release the fix for this on next update (hopefully in the upcoming 48 hours).
 * Regards,
    Marco
 *  Thread Starter [Joshua Parker](https://wordpress.org/support/users/parkerj/)
 * (@parkerj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300687)
 * Has a fix for this been released yet?
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300688)
 * Hey,
 * Sadly not yet, that admin create ticket is turned out to be a real pain.
 * I will make a temporary release within the next 24 hours (just means the extra
   features we planned aren’t finished yet, but the fixes are made).
 * Regards,
    Marco

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Attachments with Plugin’ is closed to new replies.

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## Tags

 * [attachment](https://wordpress.org/support/topic-tag/attachment/)

 * 9 replies
 * 3 participants
 * Last reply from: [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/attachments-with-plugin/#post-5300688)
 * Status: resolved