Attachments, SMTP, Persistence and CSS

  • Jineu

    (@jineu)


    8 years, 1 month ago

    Hello, is there a planned update to this plugin?

    We are testing it and really like it. There are four areas we could use some help with:

    (1) The file attachment plugin is not working for us correctly. It works if we only use the backend. We attach an upload and can see it, open it. In WordPress, we can attach and upload. But if we try to open it in WordPress, there is a “file not found or permissions error. It cannot read or get to download.php.

    Same is true for trying to open it in the OST interface. If we try to open the attachment in a ticket created in WordPress, no luck. We have tested all the permissions and everything else seems to work fine. We just cannot open the attachments.

    (2) We noticed that when we update the database connection info in the settings page, it also changes the SMTP user/pw info in the email config page. Or at least that is highlighted. Is this by design, that it is reading the cookie info?

    (3) If we disable the plugin, and re-enable it, we lose all the settings and have to re-enter them. Is there a way to make this info persistent, like add it into ost-config.php? It would help to be able to not have to do this overtime. Use case for this is when we are developing, we take snapshots. To do that, we turn off all the plugins. Then enable them.

    (4) Does anyone have a cheatsheet on all the CSS settings? We are blending this into our child theme, and want to only change what is necessary. There are a few buttons (Close>) and others that need to be updated.

    Thanks again, for any help one can offer. And thanks again for making it available to use.

    https://wordpress.org/plugins/key4ce-osticket-bridge/

Viewing 1 replies (of 1 total)
  • Plugin Author m.tiggelaar

    (@mtiggelaar)

    8 years, 1 month ago

    Hello,

    Yes there is, we are currently working on a rather large update which is why it has taken so long.

    1) Did you setup the File storage plugin correctly in osTicket? as our plugin can only work if it can read the actual file, it does not handle the file Database storage which is osTicket’s default.

    2) that is most likely done by your browser which has remembered certain fields and auto-fills it.

    3) The plugin more or less does this on purpouse to remove any clutter it might have if you no longer want the plugin. in the future we might be able to run the removal of settings on uninstall but there’s no such feature planned on upcoming release.

    4) hmm in general it takes over the theme’s settings on buttons etc besides the create button, best to overwrite that with !important in your theme’s css. i generally recommend to use the “inspect” in chrome/ ff/ opera to find the right css values to adjust. (it shouldn’t be that many)

    Regards,
    Marco

Viewing 1 replies (of 1 total)
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