Title: Attachments not working?
Last modified: March 28, 2018

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# Attachments not working?

 *  Resolved [Jon](https://wordpress.org/support/users/freshyjon/)
 * (@freshyjon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/attachments-not-working-5/)
 * When trying to attach a file to a ticket, the file never ends up coming through.
   This error is in the PHP server log each time:
 * [Wed Mar 28 16:40:50.368092 2018] [:error] [pid 13943] [client 23.226.94.246:
   36082] PHP Warning: fopen(/nas/content/live/deltaprecast/wp-content/uploads/awesome-
   support/ticket_1320/.htaccess): failed to open stream: Permission denied in /
   nas/content/live/deltaprecast/wp-content/plugins/awesome-support/includes/file-
   uploader/class-file-uploader.php on line 391, referer: [https://linktomyactualsite.com/submit-ticket/](https://linktomyactualsite.com/submit-ticket/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/attachments-not-working-5/#post-10126079)
 * Hi:
 * Is it that the attachment doesn’t show up at all on the ticket or is it that 
   you can’t view the attachment after it was attached to the ticket?
 * Thanks.
 *  Thread Starter [Jon](https://wordpress.org/support/users/freshyjon/)
 * (@freshyjon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/attachments-not-working-5/#post-10127835)
 * The actual file never shows up after the post/ticket is submitted.
 * The host mentioned something potentially about the path of the $file in the PHP
 * But I’m not sure if it may only be related to not being able to access the .htaccess
   file directly?
 * [https://deltaprecast.com/wp-content/uploads/awesome-support/ticket_1320/.htaccess](https://deltaprecast.com/wp-content/uploads/awesome-support/ticket_1320/.htaccess)
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/attachments-not-working-5/#post-10127877)
 * Hi:
 * It looks like the web server configuration is preventing Awesome Support from
   writing to the folders/files it needs for file-uploads. Unfortunately the error
   message doesn’t provide the path that is being attempted to be written to.
 * You can double-check to make sure that the webserver is allowing awesome support
   to write to the WordPress uploads folder (including making folders) as well as
   the plugins/awesome-support folder. Those are the two most obvious locations 
   to check.
 * Thanks very much.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/attachments-not-working-5/#post-10272071)
 * Hi:
 * Since we haven’t heard back we’ll assume that this ticket is resolved.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Attachments not working?’ is closed to new replies.

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## Tags

 * [attachment](https://wordpress.org/support/topic-tag/attachment/)
 * [file](https://wordpress.org/support/topic-tag/file/)
 * [upload](https://wordpress.org/support/topic-tag/upload/)

 * 4 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/attachments-not-working-5/#post-10272071)
 * Status: resolved