Attachments Don’t Come Through

  • Resolved bainzy

    (@bainzy)


    6 years, 11 months ago

    Hi Kevon,

    I’ve managed to install the plugin and it seems to work fine for a contributor submitting an abstract, but the file attachment doesn’t appear in the admin dashboard. To the contributor it seems like it uploaded fine, but then when it comes through, there’s no attachment on the abstract. I’ve tried it with a variety of file types (.pdf, .png etc).

    I suspect this could due to a chmod permissions issue, what folder should I start to look?

    regards, Richard

    • This topic was modified 6 years, 11 months ago by bainzy.
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  • Plugin Author Kevon Adonis

    (@kevonadonis)

    6 years, 11 months ago

    Hi Richard,
    At the moment there is only one reason I can think of that would affect your attachments: the size. Please ensure the max upload size is set to a larger capacity than the size you are attempting to upload.

    Please also drop me an email at support @ wpabstracts.com with further questions. I am way more responsive there than here.

    Thread Starter bainzy

    (@bainzy)

    6 years, 11 months ago

    Hi Kevon, it’s definitely not the upload size, I’ll drop you an email 🙂

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