Title: Attachments
Last modified: November 20, 2025

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# Attachments

 *  Resolved [fountain institute](https://wordpress.org/support/users/fountain-institute/)
 * (@fountain-institute)
 * [8 months, 3 weeks ago](https://wordpress.org/support/topic/attachments-55/)
 * when i try to attach a file on my ticket form it gives me a 500 error. The attachment
   stays red and does not attach.
 * how do i fix this.
 * also when i add a comments to a ticket it copies that loads of times. Like iv
   entered that commnet 10 times.
 * i have reinstalled plugin, removed all other plugin to confirm its not a conflict.
   My wordpress allows uploads with no issues. Just this supportcandy plugin.
    -  This topic was modified 8 months, 3 weeks ago by [fountain institute](https://wordpress.org/support/users/fountain-institute/).
    -  This topic was modified 8 months, 3 weeks ago by [fountain institute](https://wordpress.org/support/users/fountain-institute/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fattachments-55%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [miliighe](https://wordpress.org/support/users/miliighe/)
 * (@miliighe)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/attachments-55/#post-18727489)
 * Hello there,
 * Thanks for contacting us. I hope you are doing well.
 * It looks like you are trying to upload the attachments as a Guest. You need to
   allow Guests to upload the files. Please go to Support > Settings > Rich Text
   Editor > Guests > Allow attachments > Select “Yes” > Submit the changes.
 * If this does not resolve the issue then please create a support ticket on our
   [**support portal**](https://supportcandy.net/support-ticket/).
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Attachments’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [miliighe](https://wordpress.org/support/users/miliighe/)
 * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/attachments-55/#post-18727489)
 * Status: resolved