Support » Plugin: Easy Digital Downloads » Attach purchases to users if they checkout as guest

  • Resolved Sho-Down

    (@sho-down)


    I was under the impression that if a member of my website made a purchase but forgot to log in beforehand, the purchase would automatically link to their account on my website if they used the exact same e-mail address. Is this not how it works?

    I used a test account on my website; made a purchase logged out as a guest and then after I made the purchase, I logged into that account and went to my Purchase History section and it says You have not made any purchases

    As you can see in this screen shot https://i.snag.gy/yF4BNa.jpg the e-mail addresses are the same but there’s no user id attached to the customer.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor sdavis2702

    (@sdavis2702)

    Member

    Hi @sho-down,

    That’s definitely how it should work. So there might be something wrong on your site.

    Please temporarily deactivate all plugins besides EDD and test once more to see if you get the same behavior. If you do, please go to Downloads -> Tools -> System Info and paste the contents here.

    Thanks!

    I deactivated all plugins except for EDD and tried another order but it still didn’t attach the purchase. I even created a new user, logged out, made a guest purchase with same e-mail, logged back in after purchase…it didn’t attach the order.

    I’m hiding my site url because it’s a development site while I work on my new design, if you need it let me know.

    ### Begin System Info ###

    — Site Info

    Site URL: https://xxxx.xxxx.com
    Home URL: https://xxxx.xxxx.com
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV: xxxx.xxxx.com

    — User Browser

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 49.0.2623.112
    User Agent String: Mozilla/5.0 (Windows NT 5.1) App
    leWebKit/537.36 (KHTML, like Gec
    ko) Chrome/49.0.2623.112 Safari/
    537.36

    — WordPress Configuration

    Version: 4.7.2
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Active Theme: Hueman Child 3.2.3
    Parent Theme: Hueman 3.3.6
    Show On Front: posts
    ABSPATH: xxxx
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, processing, active, inactive

    — EDD Configuration

    Version: 2.7.4
    Upgraded From: 2.6.6
    Test Mode: Disabled
    AJAX: Enabled
    Guest Checkout: Enabled
    Symlinks: Disabled
    Download Method: Direct
    Currency Code: USD
    Currency Position: before
    Decimal Separator: .
    Thousands Separator: ,
    Upgrades Completed: upgrade_customer_payments_association,upgrade_payment_taxes,upgrade_user_api_keys,remove_refunded_sale_logs

    — EDD Page Configuration

    Checkout: Valid
    Checkout Page: https://xxxx.xxxx.com/checkout/
    Success Page: https://xxxx.xxxx.com/checkout/purchase-confirmation/
    Failure Page: https://xxxx.xxxx.com/checkout/transaction-failed/
    Downloads Slug: /downloads

    — EDD Gateway Configuration

    Enabled Gateways: PayPal Standard
    Default Gateway: PayPal Standard

    — EDD Tax Configuration

    Taxes: Disabled
    Tax Rate: 0
    Display On Checkout: Not Displayed
    Prices Include Tax: No

    — Must-Use Plugins

    EDD Session Modifier: 1.0

    — WordPress Active Plugins

    Easy Digital Downloads: 2.7.4

    — WordPress Inactive Plugins

    All In One SEO Pack: 2.3.12
    bbPress: 2.5.12
    Comments – wpDiscuz: 4.0.6
    Contact Form 7: 4.7
    Contact Form 7 Leads Tracking: 1.0
    Favorites: 1.2.3
    Google XML Sitemaps: 4.0.8
    Meta Slider: 3.4.1
    PA Modal Login: 1.3.1
    Password Protected: 2.0.3
    Really Simple CAPTCHA: 1.9
    Regenerate Thumbnails: 2.2.6
    Register Plus Redux: 4.2.4
    Relevanssi: 3.5.8
    Social Locker | BizPanda: 4.3.7
    WP-PostRatings: 1.84.1
    Yet Another Related Posts Plugin: 4.4

    — Webserver Configuration

    PHP Version: 7.0.16
    MySQL Version: 5.1.73
    Webserver Info: Apache

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 256M
    Upload Max Size: 2M
    Post Max Size: 8M
    Upload Max Filesize: 2M
    Time Limit: 30
    Max Input Vars: 1000
    Display Errors: N/A
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    EDD Use Sessions: Disabled
    Session: Disabled

    ### End System Info ###

    Plugin Contributor sdavis2702

    (@sdavis2702)

    Member

    Hi @sho-down,

    I may need to log into your site to troubleshoot. So it’s best to take this over to the main site support.

    If you would, open a ticket here: https://easydigitaldownloads.com/support

    Before doing so, create an admin user account for sean @ easydigitaldownloads.com. Then when you create the support ticket, go ahead and address it to me and link back to this ticket.

    Then we can troubleshoot from there. Thanks!

    Ok thanks Sean, I just submitted the support ticket.

Viewing 4 replies - 1 through 4 (of 4 total)
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