atrocious support

  • pressword8020

    (@pressword8020)


    6 years, 3 months ago

    You have to pay $49 for email support. The author of the plugin, Naomi personally responds to the email and her tone is so arrogant. It’s like she’s bestowed upon you a great honor that she’s responded to you.

    And wait, there’s more! Stripe(more) — more payments, more bugs, more issues.

    If it’s possible to give negative 5 rating, I would

Viewing 1 replies (of 1 total)
  • Plugin Contributor gravity+

    (@gravityplus)

    6 years, 3 months ago

    Hi, Tom,

    I’m sorry you feel this way. Our support is always happy to help, and we did indeed ask for clarification on your note since it appeared to say that we were asking you to code when we asked for the link to your form you wanted help with. Our support guidelines are to always ask for clarification when we’re unsure, rather than assuming and responding incorrectly. We also do this so we can *actively* find areas where we can make things more clear in the documentation.

    We responded immediately to your support request once we returned from the US holiday weekend, with the instructions for solving all of your issues. We haven’t received a response from you, but if you are still experiencing any issues, please contact our support at gravityplus.pro/contact. We’re always happy to help 🙂

Viewing 1 replies (of 1 total)
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