At the home page, the plugins is always asking for the Zip Code

  • Resolved andresramirezduque

    (@andresramirezduque)


    1 year, 1 month ago

    I hope you are fine… Please, help me with this… crisaltec.com

    At the home page, the plugins is always asking for the Zip Code. If you enter the data, the poopup does not close and the data does nor remain for this page… It’s weird because if you close manually the popup and go to other pages, in some of them, the ZipCode appears.

    Could you please assist me wioith this issue?

    As always, I appreciate you help!!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Support Moderator

    (@moderator)

    10 months, 3 weeks ago

    @andresramirezduque Please do not make topics about topics. Your new topic has been archived.

    Thread Starter andresramirezduque

    (@andresramirezduque)

    10 months, 3 weeks ago

    Hello,

    I hope you’re all well. I followed the instructions, but it didn’t work. The postal code appears on some pages, but not on others (for example, the home page or the contact page).

    My client is very upset about this situation, and I don’t know how to handle it.

    How can you help me?

    Thread Starter andresramirezduque

    (@andresramirezduque)

    10 months, 2 weeks ago

    Hi there,

    Any news about it?

    Plugin Author Zahabul Islam

    (@zahabul)

    10 months, 2 weeks ago

    Ok, I have to recheck this problem. I will try to get better solution for you. Just keep patience.

    Plugin Author Repon Hossain

    (@reponwp)

    10 months, 2 weeks ago

    Hi @andresramirezduque

    I have checked your website. When logged in, the plugin works perfectly. However, when not logged in, the plugin cannot read the cookie due to caching. This issue is not caused by our plugin, so we are unable to resolve it. You will need to contact your developer to fix the caching problem.

    You can try below steps:
    If you’re using QUIC.cloud CDN:

    • Log in to your QUIC.cloud dashboard.
    • Select your domain → go to Page Rules.
    • Create a new rule where you can exclude requests that contain a cookie condition.
    • Enter the cookie name and choose Bypass Cache.

    Thanks,
    Repon

Viewing 5 replies - 1 through 5 (of 5 total)

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