At checkout I have the mobile phone option as mandatory, but on the website form

  • maugegonzbru

    (@maugegonzbru)


    1 year, 6 months ago

    At checkout I have the mobile phone option as mandatory, but on the website form it appears as optional. What I can do?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Shahin

    (@skalanter)

    1 year, 5 months ago

    Hello @maugegonzbru,

    Thank you for reaching out,

    I fully examined the issue you have raised on this topic and could not see it on my end.

    Would you please share a live URL from the issue.

    In the meantime, if possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product. Then provide the details as explained above.

    Best Regards

    Thread Starter maugegonzbru

    (@maugegonzbru)

    1 year, 5 months ago

    I have already checked and the problem persists. This is the link: https://www.missbooshop.com/

    Shahin

    (@skalanter)

    1 year, 5 months ago

    Hello @maugegonzbru,

    I saw no difference between mobile and desktop; in both cases, the mobile input is optional: https://postimg.cc/MfqBWqCS. Would you please share some screenshots of the issue?

    You can upload your files to one of the following online services:
    https://postimages.org
    https://imgbb.com
    https://loom.com
    https://drive.google.com

    Also, can you confirm that it happens only with our products(to test it activate the default WordPress theme and check with the default WP theme)? If so, please tell us how we can replicate your steps to arrive at the issue on a fresh WordPress installation.

    Best Regards

    Thread Starter maugegonzbru

    (@maugegonzbru)

    1 year, 5 months ago

    Sorry, I think I expressed myself wrong.

    My problem is that when checking out WooCommerce, the phone field. Both the shipping and billing address is optional, when I have marked it as mandatory.

    It has nothing to do with mobile responsive design.

    Thread Starter maugegonzbru

    (@maugegonzbru)

    1 year, 5 months ago

    Please, I need help

    Shahin

    (@skalanter)

    1 year, 5 months ago

    Hello @maugegonzbru,

    Thank you for reaching out,

    Please tell us how we can replicate your steps to arrive at the issue on a fresh WordPress installation; In the previous reply, I asked you to send some screenshots or a short video of the issue because I saw no issue on your website; would you please recheck my previous reply?

    Please recheck your issue and keep us posted.
    Best Regards

    Thread Starter maugegonzbru

    (@maugegonzbru)

    1 year, 5 months ago

    This is what happens, I don’t understand what you’re saying about not seeing anything wrong, because you just have to go to the checkout, make a purchase without entering your phone number and see that it lets you complete it correctly.

    As you can see, the option in the configuration is set as mandatory.

    Shahin

    (@skalanter)

    1 year, 5 months ago

    Hello @maugegonzbru,

    Thank you for reaching out,

    You are currently using a checkout block for the checkout page. In this case, the settings from the Customizer will not work. If you want to make settings from the Customizer, open the checkout edit page and delete the existing block – then place the dedicated checkout shortcode on the page. In this case, the settings from the theme’s Customizer will be adjustable.

    For more information and how to set up WooCommerce shortcodes, you can read this article: https://woocommerce.com/document/woocommerce-shortcodes/

    I hope this helps.
    Best Regards

Viewing 8 replies - 1 through 8 (of 8 total)

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