ASTRA totally buggy CSS/SVG background

  • 203X

    (@ryder203)


    1 year, 9 months ago

    Astra is totally buggy for me. In mobile view the SVG background does not work. Settings don’t stick and do whatever they want, stuff gets reset, color settings buggy. On mobile it just shows a white background. On desktop all works. Fonts are buggy too, they just flip and change when being set. Some work, some just change or do nothing when set. If that’s because of Google Fonts, you should consider changing the theme. Google Fonts are problematic regarding GDPR here in Germany.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter 203X

    (@ryder203)

    1 year, 9 months ago

    Footer bar top frame is shown white in mobile view in preview, even if I set it as black & 100% transparent.

    Thread Starter 203X

    (@ryder203)

    1 year, 9 months ago

    I was about buying the Premium version, but then you changed licensing, cranked up pricing and Astra gone buggy. Maybe it’s time to look for good alternatives to Astra.

    Herman Asrori (BSF)

    (@bsfherman)

    1 year, 9 months ago

    Hi @ryder203,

    Sorry for having the hard time with Astra. However, could you please be more specific about the thing you need help with?

    Regarding the Google Fonts, there’s an option to save it locally. Besides it will make the load of the font faster, it will also solve the issue related to GDPR.

    Kind regards,
    Herman 😊

    Thread Starter 203X

    (@ryder203)

    1 year, 9 months ago

    Thanks for the reply. Nah, I just changed themes now for the project. I’m fed up. Gonna buy Divi soon… I had bought an Astra License key some months ago not knowing that the reseller was not legit… it got blacklisted and neither the seller nor Astra staff gave good support. Then they changed the license key system/prices just as I wanted to buy a legit license key having saved the money. The staff behind Astra can go where the pepper grows (as we say in Germany).

    Herman Asrori (BSF)

    (@bsfherman)

    1 year, 9 months ago

    Hi @ryder203,

    I’m truly sorry to hear about your frustrating experience with the Astra theme and our support services. It’s certainly not the experience we aim to provide to our users.

    If you’re willing to share the ticket ID associated with your support request, I would personally take over the matter to ensure it is addressed promptly and to your satisfaction. Your feedback is invaluable to us, and we want to make things right for you.

    I also want to emphasize that the only legitimate place to purchase our product or any associated licenses is directly from us. Purchasing from another party can unfortunately lead to the issues you’ve encountered.

    Once again, I apologize for the inconvenience you’ve faced, and I’m committed to resolving any outstanding issues you may have. Please feel free to share the ticket ID, and I’ll ensure it receives the attention it deserves.

    Kind regards,
    Herman 😊

Viewing 5 replies - 1 through 5 (of 5 total)

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