• Resolved wynter57

    (@wynter57)


    This has been going on for weeks and trouble tickets have not resolved anything.

    I have been able to get the Astra Starter Sites plugin to import sites for most of my domains and I have three left. It’s taken me weeks to do something that could have been done in a matter of hours.

    I choose the Starter Site I want to import. It imports the plugins and then just sits there with the INSTALLING button just spinning and what is supposed to take 2-10 minutes can sit there for hours doing nothing more. It usually will sit there with the last plugin it’s importing, for example, Elementor – Headers, Footers & Blocks and it never gets to the importing of content, images, etc. So, it just never finishes.

    I’ve wasted hours at a time, reinstalling, contacting my hosting provider and their engineers to check if it’s a problem with my host, but they said it is on your end, Astra Starter Sites.

    What is it going to take to get this fixed? I was planning on getting the Astra Theme Pro but if this is the kind of issues I’m going to be having, I’m not spending my money.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @wynter57

    Sorry the inconvenience!

    Just to confirm, a couple of days ago, our servers were overwhelmed and importer was down for some time. We fixed this as soon as we could. But apart from this incident, we do not have any known issue with the importer.

    Could you please try and see if the import is working? If it is not, please reply to the email that I have just sent and we will be happy to login and take a closer look at why this is happening.

    Looking forward to serving you soon. And appreciate your patience and understanding. 🙂

    Regards,
    Suman

    I have the same issue.
    Astra starter template has taken already 3 hours and not finished installation yet.

    Can someone support on this?

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @osvaldorod

    It shouldn’t take a long to import.

    Can you share the screenshot or where it is stuck?

    So that we can help you accordingly.

    Looking forward to hearing from you!

    Regards,
    Suman

    My desired Astra agency site not importing. The screen kept saying “Importing Customizer Settings..” for hours now.

    It’s becoming frustrating!

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @colesamiee

    It seems like there may be some console errors causing this.

    Can you try updating to the latest version to see if it helps?

    If the issue persists, we might need to take a closer look for the same please open a ticket with us through our Support Portal.

    I hope that helps. Looking forward to hearing from you!

    Regards,
    Suman

    Astra Starter Site starters to import and then just sits there with the INSTALLING button just spinning and what is supposed to take 2-10 minutes can sit there for hours doing nothing more.

    Could you help?

    Thank you.

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @jambo2020

    We can’t be sure, what could be the issue. Unless we could verify or know about any console errors.

    Can you help us with the same?

    Or please reach out to us through our Support Portal so we can take a quick look and help you accordingly.

    Looking forward to hearing from you!

    Regards,
    Suman

    Hi,

    I am having the same issues wherein I am stuck on the “Your Selected Website is Being Imported!” For the last 2 days. I have checked all my updates, deleted and reinstalled all plugins but still no luck.

    Please could I get some guidance?

    Regards,
    Nico

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @nicolangovender

    As we have mentioned in the previous response, we would need to take a closer look to help you out.

    Please reach out to us through the link provided and we will help resolve this sooner.

    Regards,
    Suman

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Astra Starter Sites Never Finishes Importing’ is closed to new replies.