Support » Fixing WordPress » Associating a self-hosted blog to a different user account

  • I have a blog that I have associated/claimed to a given user account.

    But I’ve now realised that was wrong and have setup a different user account, and now want to move that blog over to the new account.

    Seems no way to do that.

    The issue here is that the wordpress stats plugin won’t accept the new API key, since the blog is associated to the previous user id, which has its own API key, of course.

    The error on the WordPress page says:

    “The owner of that API Key (XXXXXXXXXXX) is not on the access list for this blog (12345678). To be added to the access list, you must contact support.”

    So who or what is support?! When I try and use the support form on the site, it won’t let me submit the form because it sees that the blog is an external one… d’oh!

    What to do?

    Alister Cameron

Viewing 5 replies - 1 through 5 (of 5 total)
  • esmi


    Forum Moderator

    Try contacting support at


    If you read my post carefully you’ll see that I tried contact them, but the form won’t submit if the site in question is not hosted on

    So no go there ;(


    Have you tried this page?


    You said you had a .com blog and they have a check box that makes me think they will at least talk to someone that does not have a blog – I doubt you are the first one that has a problem that does not fit the Forum – they also need a contact for legal purposes and to allow the general public to flag abusive blogs.



    Forum Moderator

    I did read your post carefully but the only people who can “break” the connection between a account and a self-hosted blog are support at all you have to do is ask them to remove the blog from your account.

    Thanks Esmi.

    Didn’t mean to sound short with you!

    Because it was a temp domain, the domain name after DNS delegation was a different one anyway, so I just claimed that one and I’m done!


Viewing 5 replies - 1 through 5 (of 5 total)
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