Assigning a different role when submitting not working

  • Resolved manniak

    (@manniak)


    1 year, 2 months ago

    Hello,

    I’m not able to assign a different role when submitting the form. New users are always set as Guest, and not Seller when using this shortcode: [wppb-register role=”seller”]

    Am I loosing something? or how can I assign a different role?

    Thanks

    • This topic was modified 1 year, 2 months ago by manniak.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    1 year, 2 months ago

    Hi @manniak,

    Please make sure that inside the role=” ” attribute you’ve added the User Role slug associated with the role you want to use. To check this please go to your Dashboard -> Profile Builder -> Settings -> General Settings -> and enable “Roles Editor” Activated

    Now go to your Dashboard -> Profile Builder -> Roles Editor -> search for that role and in the Role Slug column copy the Use Role slug that is associated with that role.

    Finally paste that User role slug inside the role=” ” attribute, for example [wppb-register role=”editor”]

    Best regards,

    Thread Starter manniak

    (@manniak)

    1 year, 2 months ago

    hi,

    the role is correct. I have enabled the ‘roles ‘editor’ and checked the slug. in ‘role name’ it appears ‘Vendor’ and the slug is ‘seller’, as my testing: [wppb-register role=”seller”] but it’s not working

    what could be wrong?

    thanks

    • This reply was modified 1 year, 2 months ago by manniak.
    Plugin Support alexandrubodea

    (@alexandrubodea)

    1 year, 2 months ago

    Hi @manniak,

    1. Could you please provide the URL of the form where you encounter this issue?
    ​
    2. Could you please go to the Dashboard -> Pages -> click on the page where you have added this shortcode -> and please send a screenshot from there it where can be seen how the shortcode was added to the page?
    ​
    3. Could you please go to the Dashboard -> Profile Builder -> Roles Editor -> and send a screenshot in which can be seen both the name and the User Role Slug for that user role?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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