Assigned agent couldn’t see tickets | WordPress.org

Resolved anshsaraswat
(@anshsaraswat)

3 years, 8 months ago

Dear Sir

I installed your free version of Awesome support plugin, when one user create a ticket and admin is assigned that ticket to support agent, now agent can’t see the tickets. neither from admin panel nor front side. Please help

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author yeisonbp
(@yeisonbp)

3 years, 8 months ago

Hi @anshsaraswat,

Please check that your agent has the Support Agent Role or it has the capabilities from the Support Agent Role. You can check the Capabilities table from the link below:

– https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/

Regards.

Plugin Author yeisonbp
(@yeisonbp)

3 years, 7 months ago

I will mark this topic as solved, but if you have any other questions, please let us know.

Regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Assigned agent couldn’t see tickets’ is closed to new replies.

In: Plugins
2 replies
2 participants
Last reply from: yeisonbp
Last activity: 3 years, 7 months ago
Status: resolved