Hey there,
I see that you’re having trouble assigning a product set with one category.
You mentioned that the category field is missing. We have a guide for creating product sects here:
- https://woocommerce.com/document/facebook-for-woocommerce/#how-to-create-a-collection-product-set
Did you follow this guide and found that the WC Product Categories field is missing?
Image here: https://d.pr/i/FKreqJ
If so, could you please send us a screenshot of the page so we can see how it looks?
Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Once we have this we can move on to the next steps of figuring out the issue here.
Yes this is missing exactly…
screenshot is here:https://prnt.sc/IoJ6RFjOnFoB
Thanks @eschooling for getting back and sharing the screenshot.
It sure does look like the field to add WC Product Categories is missing.
This is likely an admin-side conflict being caused by your theme or with another plugin. I would recommend first doing the conflict test below:
1. Temporarily switch your theme to Storefront (https://woocommerce.com/storefront/) or a default theme like Twenty Twenty-One.
2. Try to reproduce the problem: Check if the WC Product Categories field is shown/editable
If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce.
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
For more detailed instructions, check out our guide on how to test for plugin and theme conflicts.
Please let us know how that goes.
Tools to help with troubleshooting: Meks Quick Plugin Disabler (https://wordpress.org/plugins/meks-quick-plugin-disabler/) – it will remember what plugins you had active when you switch it back on.
In case the conflict test does not yield any potential causes, please share with us your System Status Report from WooCommerce → Status.
Thanks.
thanks for the response the deactivation of the plugins did not solve anything also the theme change also.
The system status report share it here?
Also this maybe helps:https://prnt.sc/pMwFLko_2y3D
Hey @eschooling
The system status report share it here?
Yes, you can use a tool like https://pastebin.com/ to add the System Status Report.
We are interested in reviewing the plugins and theme details after the conflict test.
