Title: Asset Optimization Files not loading
Last modified: September 15, 2022

---

# Asset Optimization Files not loading

 *  Resolved [zenguided](https://wordpress.org/support/users/zenguided/)
 * (@zenguided)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/asset-optimization-files-not-loading/)
 * Getting the following error:
    We’ve completed the file check but haven’t been
   able to load the files. Please try clearing your object cache, refresh the page
   and wait a few seconds to load the files, or visit your homepage to trigger the
   file list to show. If you continue to have problems, please open a ticket with
   our support team.
 * cleared the cache but still not working
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fasset-optimization-files-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jair – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport15/)
 * (@wpmudevsupport15)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/asset-optimization-files-not-loading/#post-16013841)
 * Hi [@zenguided](https://wordpress.org/support/users/zenguided/),
 * I hope you are doing well today!
 * Please confirm that you just only cleared the cache, if so please inform us which
   page did you clear? Object cache is generally provided by your hosting company,
   please check if they have a tool to clear that.
 * Also please perform the other steps as well, most importantly visiting your homepage
   in another browser tab or incognito mode or with another browser, so that Asset
   Optimization could create optimized files. Please try to visit as many page as
   you can for the optimization triggered and make sure to load those pages completely
   by checking them upside down and making sure all items are loaded.
 * Please let us know if the issue is the same after those steps performed.
 * Kind regards,
    Zafer
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/asset-optimization-files-not-loading/#post-16037663)
 * Hi [@zenguided](https://wordpress.org/support/users/zenguided/),
 * Since we haven’t heard from you for a while. I’ll mark this thread as resolved
   for now. Please feel free to re-open the thread if you need further assistance.
 * Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Asset Optimization Files not loading’ is closed to new replies.

 * ![](https://ps.w.org/hummingbird-performance/assets/icon-256x256.gif?rev=2633221)
 * [Hummingbird Performance - Cache & Page Speed Optimization for Core Web Vitals | Critical CSS | Minify CSS | Defer CSS Javascript | CDN](https://wordpress.org/plugins/hummingbird-performance/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/hummingbird-performance/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/hummingbird-performance/)
 * [Active Topics](https://wordpress.org/support/plugin/hummingbird-performance/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/hummingbird-performance/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/hummingbird-performance/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/asset-optimization-files-not-loading/#post-16037663)
 * Status: resolved