Support » Plugin: Customer Reviews for WooCommerce » Asking customer to modify review after resolution

  • Resolved rachel

    (@alamodest)


    Hi,

    Other websites like Etsy and Amazon allow customers to modify or delete their own reviews after a resolution has been made or if the complaint is not related to the product, among other things. I am not seeing if cusrev does this. My customer who left a 2 star review did not realize that I had a lifetime guarantee so did not contact me but once I did, she was happy and willing to change her review to reflect that. Is there any way to do this and what can I link to my customer to help her do this?

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  • Plugin Author cusrev

    (@ivole)

    Thanks for trying our plugin!

    Customers can modify their reviews using the same link they used to write the review in the first place.

    I hope this answers your question.

    Is there a way to find or resend the link to edit the review if they lose the original email, after we have addressed an issue with them?

Viewing 2 replies - 1 through 2 (of 2 total)
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