Support » Plugin: Product Slider and Carousel with Category for WooCommerce » Arrow icons do not appear on button

  • last

    (@luanphilipe)


    Hi, first thanks for this awesome plugin. The category filtering functionality is unique and wonderful here in wordpress.

    I only have one small problem, the arrow button icons don’t work on mobile devices (right and left arrow) and I don’t know why. I tested it on an android smartphone and an apple and the icons just don’t charge. I noticed that sometimes when refreshing the page they work.

    I don’t use cache, I didn’t notice any conflicts, I disabled jetpacks image acceleration feature, so I don’t know what it can be or how to solve it.

    Do you know what it can be? Can you help me?

    Congratulations and thanks for this plugin !!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • last

    (@luanphilipe)

    The buttons look like this on smartphones: https://snipboard.io/IGzmQs.jpg

    Can you help me with any solutions? It was so beautiful working.

    • This reply was modified 2 months, 3 weeks ago by last.
    Plugin Support Ketan Patel

    (@patelketan)

    Hello,

    We are check smartphones and websites actually device.
    Please check your side in link.

    Please load properly in a mobile device and check.

    let me know if you are any queries.

    Thanks,

    last

    (@luanphilipe)

    Excuse me @patelketan,

    I did not understand how to fix the problem.

    Don’t you know what it can be?

    How can I fix this?

    They do not open when I open the page but when I refresh they appear.

    Please help me with any solutions they may have when they open the page.

    last

    (@luanphilipe)

    Please! I will be in love with this plugin.

    I would like to correct this and use it in all my projects.

    Help me. I tested all similar plugins in wordpress and yours is infinitely superior.

    Plugin Support Ketan Patel

    (@patelketan)

    Hello,

    We are check different mobile devices and browsers and working perfect, please check your side mobile different device and browser.

    you are using any image load plugin please deactivated and check.
    Please deactivated one by one all plugins, and check.

    Thanks,

    • This reply was modified 2 months, 2 weeks ago by Ketan Patel.
    last

    (@luanphilipe)

    I’ve done everything I could and everything you asked me,

    I have now disabled the smush plugin and Jetpack image settings and still have the same problem.

    I sent image of the problem, I sent the link from my site, I tested on 2 mobile phones (one apple and one android) and both with the same problem.

    And can’t you help me with all this information?

    last

    (@luanphilipe)

    No solution?

    Plugin Support Rafik

    (@rafikwp)

    Hello,

    We will check the issue and get back to you.

    Thanks

    last

    (@luanphilipe)

    Thanks @rafikwp .

    I’m waiting.

    last

    (@luanphilipe)

    A function to check if the icon loads and the negative case loads that temporarily solved component?

    Since when updating the page do the icons load?

    Do you know how to do that?

    It would be an alternative solution for me while I await future updates.

    @rafikwp @patelketan

    last

    (@luanphilipe)

    no solution, right?

Viewing 11 replies - 1 through 11 (of 11 total)
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