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[resolved] are you fricken serious i have to contact hostgator to change mod security rule (3 posts)

  1. NPSites
    Member
    Posted 2 years ago #

    Reading that this plugin will not authenticate with

    Twitter or facebook unless I ask Hostgator to override Mod Security Rules

    It seems that EACH DOMAIN of my 3 dozen and all of my reseller accounts will will require a Whitelisting by hostgator staff

    crowdfavorite and Alex
    THIS IS NOT ACCEPTABLE CODING IN MY OPINION

    Other plugins can Authenticate without this override

    If Twitter Changed their API and this is now a requirement for all tools then fine I will go with it .. actually HostGator will get so many requests that they will change it..

    BUT IT IS NOT REASONABLE FOR USERS OF TWITTER TOOLS TO BE FORCED TO USE THIS PLUGIN WITHOUT PRIOR NOTICE .. WHEN IT DOES NOT WORK OUT OF THE BOX..

    not cool man ... not cool

    http://wordpress.org/extend/plugins/social/

  2. Alex King
    Member
    Plugin Author

    Posted 2 years ago #

    I can't make your host allow/deny normal web requests.

  3. Ken Soszka
    Member
    Posted 2 years ago #

    I asked my client to ask Host gator to do this, and this is what Host Gator said:

    "We have whitelisted all of the mod security rules being hit except for one since it can be very detrimental to an account if whitelisted. Please see if the plugin is working for you at this time and if it is not then please provide the steps necessary to replicate the issue so we can test it and get it corrected on the server for you."

    It is still not working, so it may be the one that they say "can be very detrimental to an account if whitelisted". So, now I have to provide them with steps to replicate, which I have to do through my client since it's his HG account or make him ask them to make me an authorized person on the account, etc. Meanwhile this is holding up my getting paid for the project.

    I realize that in your opinion this should be normal for all web hosts, but the fact is that it is not - and that is the reality that we must deal with.

    So I agree, not cool... is there anything that you can do? I have used Twitter Tools for a long time, and now it requires the Social plugin and I build a lot of site for people with Host Gator.

    Thank You

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