Support » Plugin: Sermon Manager » Are they still in business?

  • Does anyone know if this company is still in business? The plugin is useful and we have been paying for premium support, but they have stopped responding to support requests. I would like to buy the Pro version, but after seeing other reviews here that they also are not getting support, I am holding off until I hear back from someone at the company. Anyone?!??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    The company was sold and sadly it doesn’t look like the new guys will be moving forward with the plugin.

    The concerning thing is that they are still taking orders and people’s money for the Pro version, but no longer offer the support.

    Am hoping that at least the free version will still be supported.

    Let’s see!

    That is sad! This has been a really helpful product. They also gladly took our automatic renewal payment for paid support for the free version, but haven’t been responding to support requests. Guess I will contact Amex to get a refund.

    Glad I got this heads up before buying the Pro version. I was waiting for an answer to a question and never got it, which is what initially made me search out what is going on.

    Plugin Author jasonmwestbrook

    (@jasonmwestbrook)

    Hello, my name is Jason.

    I am one of the new owners of WP For Church and the Sermon Manager Plugin.

    We have been going through a major transition from acquiring the business and will be supporting the plugin moving forward and kindly ask for your patience to address each and every concern that has been requested. We are currently assessing the code base and having our developer help us work out any bugs and work through any and all support tickets with a valid support license.

    Anyone who is not on one of our support plans can continue to use the free version and view our online documentation that will be updated and added to.

    We understand this isn’t the most optimal process but one we will have to embrace on our end to be able to respond and help as fast as possible.

    We have many new improvements and plugins that are going to be released soon to continue the legacy of helping churches reach more people.

    We wish you all the best if we are no longer the right fit for your organization but look forward to earning your business and trust once again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Are they still in business?’ is closed to new replies.