Support » Plugin: Export any WordPress data to XML/CSV » Are 5 Star Support Reviews Fake?

  • I have an issue with this plugin which is causing a key system to fail. An export which has run for months without being edited is now appending extra text to a column name.

    I raised a support ticket clearly explaining the error and so far I have received one email saying you don’t know what I mean. It has been 5 days now and still no urgency.

    I replied to the one email and currently it has been 42 hours and no response. I have sent a second follow up email 21 hours ago and no response either.

    I think this plugin provider could be creating fake accounts to post glowing reviews about their support in order to selling the plugin. The amount of reviews sayiong how good the support is seems very suspicous when the actual support I have received is terrible

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