Title: archiving error?
Last modified: April 9, 2020

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# archiving error?

 *  Resolved [hamchimpeng](https://wordpress.org/support/users/hamchimpeng/)
 * (@hamchimpeng)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/archiving-error/)
 * This error keeps occurring, how do I resolve it?
 * Last Successful Archiving Completion
    error Archiving last ran successfully on
   Saturday, April 4, 2020 14:05:53 which is 4 days 13:14:13 ago
 * let me know if you need me to send you the system report.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/archiving-error/#post-12648801)
 * The system report be great [@hamchimpeng](https://wordpress.org/support/users/hamchimpeng/)
   Feel free to post it here or email us at wordpress at matomo.org
 * Thanks a lot.
 *  Thread Starter [hamchimpeng](https://wordpress.org/support/users/hamchimpeng/)
 * (@hamchimpeng)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/archiving-error/#post-12650001)
 * I have sent the report through email.
 * Hope to hear from you soon.
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/archiving-error/#post-12669829)
 * Thanks [@hamchimpeng](https://wordpress.org/support/users/hamchimpeng/) we have
   received your mail and will have a look now and try to reproduce it. Sorry it
   took a while because of the long easter weekend.
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/archiving-error/#post-12669905)
 * I’ve installed the same plugins and things worked fine for me. So it might not
   be plugin related but maybe rather server related.
 * I noticed this in the system report:
 * > Warning archive_errors: 2020-04-09 09:12:34 (‘Got invalid response from API
   request: ?module=API&method=API.get&idSite=1&period=day&date=last7&format=php&
   trigger=archivephp. The response was empty. This usually means a server error.
   A solution to this error is generally to increase the value of \’memory_limit\’
   in your php.ini file. For more information and the error message please check
   in your PHP CLI error log file. As this core:archive command triggers PHP processes
   over the CLI, you can find where PHP CLI logs are stored by running this command:
   php -i | grep error_log’ ‘Empty or invalid response \’\’ for website id 1, Time
   elapsed: 16.999s, skipping’ ‘2 total errors during this script execution, please
   investigate and try and fix these errors
 * [@hamchimpeng](https://wordpress.org/support/users/hamchimpeng/) not sure how
   technical you are. Do you maybe know where to find a PHP error log if that’s 
   possible with your hoster? Or maybe it helps to [enable WP_DEBUG]([https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/](https://matomo.org/faq/wordpress/i-have-a-problem-how-do-i-troubleshoot-and-enable-wp_debug/))
   to get more information?
 * It says in the text a solution could be to increase memory but usually 256MB 
   is enough in most cases unless you maybe have a lot of traffic or for example
   many different page URLs.
 * Do you know if this used to work? I mean up to 4 days ago, could you see data
   in your reports when you go eg to “Matomo -> Summary” in the WP Admin dashboard?
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years ago](https://wordpress.org/support/topic/archiving-error/#post-12717184)
 * [@hamchimpeng](https://wordpress.org/support/users/hamchimpeng/) have you maybe
   had a chance to look at my last comment?
 *  Thread Starter [hamchimpeng](https://wordpress.org/support/users/hamchimpeng/)
 * (@hamchimpeng)
 * [6 years ago](https://wordpress.org/support/topic/archiving-error/#post-12755180)
 * [@tsteur](https://wordpress.org/support/users/tsteur/) sorry for the late reply,
   yes I have turn on debug for a week and no matomo error is recorded except adding
   of tracking code etc. We are in the midst of migrating to another hosting so 
   I will get back to you if there is still any more error after the migration.
 *  Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/)
 * (@tsteur)
 * [6 years ago](https://wordpress.org/support/topic/archiving-error/#post-12800242)
 * Thanks for letting us know [@hamchimpeng](https://wordpress.org/support/users/hamchimpeng/)

Viewing 7 replies - 1 through 7 (of 7 total)

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 * 7 replies
 * 2 participants
 * Last reply from: [Thomas](https://wordpress.org/support/users/tsteur/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/archiving-error/#post-12800242)
 * Status: resolved