Title: "Approve" not saving Last modified: August 21, 2016 --- # "Approve" not saving * [MaximumScuba](https://wordpress.org/support/users/maximumscuba/) * (@maximumscuba) * [12 years ago](https://wordpress.org/support/topic/approve-not-saving/) * Either the “save testimonial” or the approve “checkbox” are not working. I place a check in the approve box, click “save testimonial” and yet nothing updates. In other words, the testimonial continues to show as not approved and therefore won’t display on our reviews page. I am running version 4.0.7 with WP 3.9.1 * [https://wordpress.org/plugins/testimonial-basics/](https://wordpress.org/plugins/testimonial-basics/) Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [12 years ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900271) * Just checked my website and my sandbox and everything seems to be working fine. * When you approve a testimonial does it change to approved in the Testimonial Edit panel listing? * Do you have a cache working. It may be your cache. * Thread Starter [MaximumScuba](https://wordpress.org/support/users/maximumscuba/) * (@maximumscuba) * [11 years, 10 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900564) * I’ve cleared cache, deactivated all plugins, all to no avail. Any other ideas are appreciated. * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 10 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900565) * If the previous testimonial has the same content as the one you are trying to save it won’t update. * What is your site address? * Thread Starter [MaximumScuba](https://wordpress.org/support/users/maximumscuba/) * (@maximumscuba) * [11 years, 10 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900581) * Hi, * the website address is [http://www.maximum-scuba.com](http://www.maximum-scuba.com) * Thanks so much for all your assistance =) * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 10 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900582) * Just sent you a testimonial, it said it sent successfully. Did you get it? * Thread Starter [MaximumScuba](https://wordpress.org/support/users/maximumscuba/) * (@maximumscuba) * [11 years, 9 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900588) * Hi, no we did not receive the testimonial. We received an email indicating that a testimonial had been submitted, but nothing is showing up on WordPress admin side. * I also tried submitting a testimonial and same thing happened. * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 9 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900589) * Sorry you are having this problem. Can you create and save a testimonial from the Edit Testimonials panel? * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 9 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900590) * One other question. Have you done anything to change the prefix of your database tables?. Some security plugins will do this? * [WantCorporateTravelTheme](https://wordpress.org/support/users/wantcorporatetraveltheme/) * (@wantcorporatetraveltheme) * [11 years, 9 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900591) * I am having the same issue now, the exact same thing. What was the solution here? * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 9 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900592) * I don’t know if MaximumScuba solved it. It’s been a difficult one to track down. * I got two testimonials this morning with no problems so the problem is not consistent. * WantCorporateTravelTheme – Please start a new thread as your problem source may be different. When you do please provide as much info as possible (include website and theme) and answer the above questions please. * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 9 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900595) * I suspect the problem is the one that emmape was having on a more recent thread: * > You have upgraded from version 3.20.6 to 4.0.8 which is two database changes, > so the database is not configured correctly. If you had upgraded all versions > there would not have been a problem. My bad! > The only solution at this point will be to deactivate and uninstall the plugin, > by doing so you will remove the table, and lose your testimonials. Then install > the latest version of Testimonial Basics. Make sure you copy them over to notepad > or something like that, so that you can re-enter them. > Sorry to have caused you this grief. Next time, ensure you implement each update, > as it is always tested against the previous version, especially if the database > table structure changes. * [borisj](https://wordpress.org/support/users/borisj/) * (@borisj) * [11 years, 8 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900598) * Just had the same problem. * I guess I managed to solve it by checking the last item in * Testimonial Basics Options > Input Forms: General Input Options * In German it is “Erfordern Lage Eingabe” (in english it might be “Requires long input”) * Plugin Author [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * (@kevinhaig) * [11 years, 8 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900599) * borisj * I’m not sure what you are trying to say? Please start a new thread as it seems your problem is related to the translation of Testimonial Basics? Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘"Approve" not saving’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/testimonial-basics_312d05.svg) * [Testimonial Basics](https://wordpress.org/plugins/testimonial-basics/) * [Frequently Asked Questions](https://wordpress.org/plugins/testimonial-basics/#faq) * [Support Threads](https://wordpress.org/support/plugin/testimonial-basics/) * [Active Topics](https://wordpress.org/support/plugin/testimonial-basics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/testimonial-basics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/testimonial-basics/reviews/) * 13 replies * 4 participants * Last reply from: [kevinhaig](https://wordpress.org/support/users/kevinhaig/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/approve-not-saving/#post-4900599) * Status: not resolved