Title: Approval
Last modified: July 3, 2026

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# Approval

 *  [Tishrinig](https://wordpress.org/support/users/tishrinig/)
 * (@tishrinig)
 * [2 days, 21 hours ago](https://wordpress.org/support/topic/approval-5/)
 * Since it’s been 5 days since I installed MailPoet and still still seeing error
   of being unable to send confirmation email, your chat bot suggested the best 
   path forward is to get the MailPoet team to look at my specific account.
 * The **Contact support** link did not provide a support email (which is strange)
   so I cant submit a request as asked. Hence coming here. I was asked it would 
   help to mention:
    - My account email: **[info@oludareakinbo.com](https://wordpress.org/support/topic/approval-5/info@oludareakinbo.com?output_format=md)**
    - That your key status shows **`valid_underprivileged`**
    - That I installed on **June 28, 2026** and haven’t been able to send yet
 * The team can check my account approval status and get me sending as quickly as
   possible.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [2 days, 7 hours ago](https://wordpress.org/support/topic/approval-5/#post-18955922)
 * Hi there,
 * Thanks for the details. Since this is related to your MailPoet account approval,
   we’ll need to check it privately. As you have a paid MailPoet account, please
   contact us here: [https://www.mailpoet.com/support/premium/](https://www.mailpoet.com/support/premium/).
 * You can also open a ticket from your MailPoet account by logging in and going
   to the **Support** section.

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
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 * 1 reply
 * 2 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [2 days, 7 hours ago](https://wordpress.org/support/topic/approval-5/#post-18955922)
 * Status: not resolved