Title: application mobile Last modified: August 27, 2022 --- # application mobile * Resolved [laboriens](https://wordpress.org/support/users/laboriens/) * (@laboriens) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/) * hello, I have a problem I installed your plugin but when I want to put the qr code on my account, with the authy application, I enter the code and it replies“ The code provided is not valid. ” I speak to activate double authentication Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15959578) * Hi [@laboriens](https://wordpress.org/support/users/laboriens/), TOTP-based methods are time-sensitive, so you must ensure that your device and server times are in sync. Could you please try to sync your app correctly, as seen [here](https://www.auckland.ac.nz/en/about-us/about-the-university/identity-and-access-management/two-factor-authentication/google-authenticator-troubleshooting.html#:~:text=The%20codes%20that%20Authy%20or%C2%A0%20Google%20Authenticator%20is%20generating%20aren%27t%20working%20when%20I%20enter%20them.)? * Thread Starter [laboriens](https://wordpress.org/support/users/laboriens/) * (@laboriens) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15960166) * the authy application does not have the time synchro function on my phone the time is in auto, and the anthy and identical on my pc and it does not work I even tried with microsoft authenticator and nothing do and what with you the other system works so it comes from you * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15962848) * Hi [@laboriens](https://wordpress.org/support/users/laboriens/), could you please try the troubleshooting steps [here](https://support.authy.com/hc/en-us/articles/1260805195049-My-Token-Code-Doesn-t-Work) and see if it helps? * Thread Starter [laboriens](https://wordpress.org/support/users/laboriens/) * (@laboriens) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15962904) * Exactly, I did (I have app authy so he asks on the document, that the phone has automatic time what I have) * meme authy on windows the code does not work * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15970206) * Hi [@laboriens](https://wordpress.org/support/users/laboriens/), apologies for the delayed response. Could you please verify that your site and server times are in sync? Also, please ensure that you are using the latest version of the plugin. If the issue still occurs, would you please try to delete your current Authy account and create a new one to generate the QR? I hope this helps, and please let me know how it goes. * Thread Starter [laboriens](https://wordpress.org/support/users/laboriens/) * (@laboriens) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15971022) * thank you indeed, I have just seen on the site that the universal time is wrong so the time on the site is wrong, I will see how to solve it * Thread Starter [laboriens](https://wordpress.org/support/users/laboriens/) * (@laboriens) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15977834) * here is the server time and the time on authy are identical but it still does not work * Thread Starter [laboriens](https://wordpress.org/support/users/laboriens/) * (@laboriens) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15977866) * sorry for the inconvenience, I am contacting my site supplier again because they have set the correct time but they have disturbed the date * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-15979451) * [@laboriens](https://wordpress.org/support/users/laboriens/) no worries, please let us know how it goes once the time and server times are in sync. If the issue still occurs, please try to delete your current Authy account and create a new one to generate the QR. Thank you! * Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * (@shanedelierrr) * [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-16012362) * Hi [@laboriens](https://wordpress.org/support/users/laboriens/), I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘application mobile’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351) * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) * 10 replies * 2 participants * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/) * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/application-mobile/#post-16012362) * Status: resolved