Support » Plugin: WooCommerce Stripe Payment Gateway » Apple Pay Stopped Working

  • Resolved Warren

    (@rabbitwordpress)


    Hi There,

    We have noticed Apple Pay is not longer working.

    Can you please help!

    Many thanks
    Warren

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Joash (a11n)

    (@joashrajin)

    Hi there @rabbitwordpress 👋

    Thanks for getting in touch with us!

    I took a look at your site and noticed that the Apple Pay button shows fine when I use a Private Tab, as shown here: https://d.pr/i/8ec7ao

    In cases like this, we recommend that the follow the steps in the following guide: https://woocommerce.com/document/stripe/#section-46
    That should help find the root cause of the problem and ensure that it shows in a regular tab too.

    I hope that this helps 👍

    Thread Starter Warren

    (@rabbitwordpress)

    Hi @joashrajin

    Thanks for your quick response!

    I am in the process of checking this with Stripe and waiting to hear back from their support team.

    I’m unable to see Apple Pay in a private tab or a public tab. I did try removing the domain and adding it again but that didn’t work.

    As far as disabling themes and plugins this isn’t an option because its a live production site with frequent sales and constant visitor traffic.

    No plugins have been updated anyway so I am very doubtful this could be an issue.

    I will update you when I hear back from Stripe.

    Many thanks
    Warren

    Thread Starter Warren

    (@rabbitwordpress)

    Hi @joashrajin,

    I have removed and re-added the domains in Stripe.

    I have deactivated All plugins (except WC and Stripe) and switched to Storefront and Apple Pay is still not working unless browsing in a private window.

    Please see staging site link below:
    https://dev.threewrensgin.com/apple-crumble-edition-gin/

    Stripe were unable to test because they aren’t allowed to use their phones or login to Apple while at work. I kid you not!!! I will send the transcript if you don’t believe me.

    Apple Pay was working only last night.

    Please help!

    Thanks
    Warren

    Hi @rabbitwordpress

    I just took a look at your site on my phone which has Apple Pay set up, and I see Apple Pay in a public tab now:

    https://snipboard.io/7H42qM.jpg
    https://snipboard.io/L8EFoa.jpg

    Could you visit this link and let us know if you see the Apply Pay button on that page? If you don’t see it, you can also check if Apply Pay is set up properly in your browser: https://support.apple.com/en-us/HT204506`

    Thread Starter Warren

    (@rabbitwordpress)

    Hi @maykato,

    Thanks for getting back to me!

    Yes I can indeed see Apple Pay is working in public tabs again.

    I don’t understand what the issue might have been as I didn’t make any changes. At least its working again.

    Thank you
    Warren

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Glad to hear it – thanks for letting us know Warren!
    
    If you have any further questions, I recommend creating a new thread.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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