Support » Plugin: WooCommerce Stripe Payment Gateway » Apple Pay not working on product’s page

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Elvira K

    (@treibalen)

    Hi there @4familyes,

    Thanks for reaching out!

    Do you have an option to update your shipping address in the Apple Pay pop-up where you see an error?

    What do you see on your cart page instead?

    Hi,

    Yes, there is an option to change the shipping address in the pop-up window. I tried changing it to different addresses. Also, tried different variations of the address and I also tried changing the address in the Wallet options on my IPhone. No luck.

    Here is how it looks in the cart:

    https://paste.pics/335d2f0ed4e1b55b4f83b6745b121cf8
    https://paste.pics/32a610a34b8b45322349aec073e0c37a
    https://paste.pics/c0f8f40d218c0cc7caaea60803ad4fdc

    Thank you for your help!

    JD

    Plugin Support Elvira K

    (@treibalen)

    Hi there @4familyes,

    Thank you for your reply and for the screenshots!

    Can you please share a screenshot of how the Apple Pay pop-up looks on the cart page where it doesn’t give you an error about shipping?

    Also, Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response in coding brackets.

    Cheers!

    Hi Elvira,

    Here is the screenshot of the Apple Pay pop-up from the cart section ->> https://paste.pics/194d14715661f4d1a8ae53415692d3fb

    Here is the System Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://4familyes.com
    Site address (URL): https://4familyes.com
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
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    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wp_
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    Babystreet Plugin: by theAlThemist – 1.3.4 – Installed version not tested with active version of WooCommerce 4.5.2
    Envato Elements: by Envato – 2.0.6
    Envato Market: by Envato – 2.0.5
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    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 (update to version 2.1.0 is available) – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce: by Automattic – 4.5.2 (update to version 4.6.0 is available)
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    YITH WooCommerce Wishlist: by YITH – 3.0.13 – Installed version not tested with active version of WooCommerce 4.5.2
    
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    ### Settings ###
    
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    Currency: GBP (£)
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    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
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    Shop base: #8 - /shop/
    Cart: #10 - /cart/
    Checkout: #11 - /checkout/
    My account: #12 - /my-account-2/
    Terms and conditions: #13 - /terms-conditions/
    
    ### Theme ###
    
    Name: Babystreet Child
    Version: 1.0.0
    Author URL: https://www.althemist.com
    Child Theme: ✔
    Parent Theme Name: Babystreet
    Parent Theme Version: 1.3.4
    Parent Theme Author URL: https://www.althemist.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: babystreet/woocommerce/archive-product.php
    babystreet/woocommerce/cart/cart.php
    babystreet/woocommerce/content-product.php
    babystreet/woocommerce/content-product_cat.php
    babystreet/woocommerce/content-single-product.php
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    babystreet/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 726
    Oldest: 2020-09-17 14:39:34 +0000
    Newest: 2020-10-16 15:55:50 +0000
    
    Pending: 3
    Oldest: 2020-10-16 16:55:50 +0000
    Newest: 2020-10-16 18:46:35 +0000
    
    
    Plugin Support Elvira K

    (@treibalen)

    Hi there @4familyes,

    Thank you for getting back to us!

    I see that these two screenshots use different cards: https://paste.pics/fca2e10bba324715130c3ba30ae52f96 and https://paste.pics/194d14715661f4d1a8ae53415692d3fb

    Can you please confirm that if using the same card on product and cart pages with Apple Pay, you see it failing only on the product page?

    Also, I noticed that your WC database is outdated:

    
    WC Version: 4.5.2
    WC Database Version: 4.3.2
    

    While it might not be the root cause, can you please run the Update database tool from WooCommerce > Status > Tools?

    Cheers!

    Yes, I instructed a friend of mine to try to use Apple Pay using his card on the product’s page and then he got back to me saying that he did not manage to pay on the product’s page and the Apple Pay only worked at the checkout page!

    Thank you for noticing, I will make sure to Update the WC database!

    Regards,

    JD

    Plugin Support Elvira K

    (@treibalen)

    Hi there @4familyes,

    Thank you for your patience and for all the testing you did!

    This kind of problem is usually caused by either a conflict with your theme or with another plugin. I tested it on my test site and can’t see the same issue happening there.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let me know how that goes!

    Plugin Support Elvira K

    (@treibalen)

    Hi there @4familyes,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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