Apple Pay is not Showing

  • Resolved walterodibi

    (@walterodibi)


    2 years, 2 months ago

    Hi there, I set up the Google and Apple pay options on my website. But I noticed that Apple pay does not appear on Safari.

    I attached the link to the cart page but it is a staging website with a password. I can happily share the password on a private conversation so you can see the problem.

    Here is my email walter@marcosgrounds.com

    Hear from you son,
    Walter

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    2 years, 2 months ago

    Hi @walterodibi,

    Thanks for reaching out to us.

    I wasn’t able to check your staging site as it requires a password.

    Before we move forward, can you please go to https://applepaydemo.apple.com/ using Safari and check if you are able to see the Apply Pay button at the bottom of the page?


    Link to image: https://d.pr/i/qEmFnd

    If not, do you happen to have a valid credit card set to Safari? This is required in order for the button to appear. You can read more about that here: https://support.apple.com/en-us/HT204506

    If yes, We’d love to make sure that there’s nothing wrong with your setup. Can you please go to WP Admin → WooCommerce → Settings → Payments → Stripe and make sure the debug logging option (it’s at the very bottom of the page) has been turned on?

    If it has been turned on, please head to WP Admin → WooCommerce → Status → Logs and find the Stripe log in the top right corner of the page. Please send us a copy of the contents of this log.

    We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

    Thread Starter walterodibi

    (@walterodibi)

    2 years, 2 months ago

    Thank you very much for your response.

    Apple pay does show when I open this link https://applepaydemo.apple.com/

    I also turned on the “Log error messages” but haven’t seen any logs for Stripe on the WP Admin → WooCommerce → Status → Logs. Possibly because there hasn’t been any transactions yet?

    Hear from you soon,
    Walter

    Plugin Support EastOfWest a11n

    (@eastofwest)

    2 years, 2 months ago

    Thanks for checking, @walterodibi

    We’ll need to get some eyes on your site. Can you please create a ticket via the Support tab of your WooCommerce.com account? We’ll send you the instructions for what we need to get into your site.

    Please link back to this forum post for reference in your ticket. Thanks!

    Thread Starter walterodibi

    (@walterodibi)

    2 years, 2 months ago

    Thank you very much. I have submitted the ticket.

    Plugin Support Sunday Ukafia (a11n)

    (@sukafia)

    2 years, 2 months ago

    Awesome! We’ll get back to you on the ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Apple Pay is not Showing’ is closed to new replies.