• Resolved applina

    (@applina)


    hi!

    I have an integration problem with apple pay express checkout
    my users, even those registered and with all the mandatory tax data entered in their account, once they click the “buy with apple pay” button, are unable to complete the purchase
    the problem occurs from all positions of the button and both with logged in user and with guest user

    the message that appears after authorizing the payment from the Apple interface, returning to my website is: “The VAT number or tax code field is mandatory”

    thanks for the help in advance

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @applina,

    Does this message appear for every customer or only a few users? Could you provide a list of all the active plugins on your site? You can locate this list by navigating to WooCommerce > Status, where you’ll find both active and installed plugins.

    Moreover, neither WooCommerce nor the WooCommerce Stripe Payment Gateway includes a mandatory VAT or tax field as a default option. This feature may have been added through your theme or a third-party plugin.

    Would you mind temporarily disabling all plugins, except for WooCommerce and the WooCommerce Stripe Payment Gateway, to see if this resolves the issue? If it does, you can then reactivate each plugin one by one to pinpoint the source of the problem.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter applina

    (@applina)

    Hi Shameen happy to hear you.

    Here’s the status log:

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    WordPress address (URL): http://coldnails.com
    Site address (URL): http://coldnails.com
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    Generated at: 2024-01-17 09:47:59 +01:00
    `
    
    
    
    Thread Starter applina

    (@applina)

    The issue appear for every customer that use Express Apple Checkout.

    For us it’s impossible to disabling all the plugin at once. But i think i can disable the ones related to checkout.

    Plugin Support carolm29 (woo-hc)

    (@carolm29)

    Hey, @applina!

    Thanks for sharing the information.

    Before doing the conflict test, please make sure to update WooCommerce to the latest version and check if the issue persists.

    If it does, please proceed with the conflict test. I understand it can be hard to do it on the live site. Here are some options for you:

    — You can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    The best option would be to do it on a staging site so you can disable all plugins and switch to a default theme such as Storefront to fully check possible conflicts.

    Please let us know your findings so we can assist you further.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter applina

    (@applina)

    Hi shameen, yes the issue is between this plugin and another one for billing necessity

    I’ve resolved installing another plugin  // stripe by payment plugins // now works fine.

    Can you delete or hide my STATUS LOG?

    • This reply was modified 5 months ago by applina. Reason: security
    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @applina,

    I’m glad you were able to find a solution to your inquiry here, and thanks for sharing it with the community too! 🙂

    Should you have further inquiries, kindly create a new topic here.

    Thanks!

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