Apple pay button showing error “Payment not completed”

Resolved

(@bintuwebspero)

I have looked into the lot of articles but not found anything helpfull.

Please take a look at the below enviroment details.


### WordPress Environment ###

WordPress address (URL): https://www.resellboost.com
Site address (URL): https://www.resellboost.com
WC Version: 5.5.1
REST API Version: ✔ 5.5.1
WC Blocks Version: ✔ 5.3.2
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.4.1
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.31
PHP Post Max Size: 1 GB
PHP Time Limit: 600
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.31-MariaDB-log-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 10.98MB
Database Data Size: 9.62MB
Database Index Size: 1.36MB
wp_woocommerce_sessions: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.67MB + Index: 0.23MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.34MB + Index: 0.27MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_db7_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_access_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_authorization_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_authorized_apps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_clients: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_public_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_refresh_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_scopes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_moos_oauth_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.39MB + Index: 0.10MB + Engine MyISAM
wp_postmeta: Data: 0.64MB + Index: 0.27MB + Engine MyISAM
wp_posts: Data: 5.28MB + Index: 0.13MB + Engine MyISAM
wp_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_serial_numbers: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_serial_numbers_activations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpbot_response: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpbot_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_options: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpfront_ure_post_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfront_ure_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpml_mails: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_wpwbot_index: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 71
custom_css: 1
customize_changeset: 27
dipl-testimonial: 3
nav_menu_item: 9
page: 16
post: 2
product: 2
revision: 222
rp_sub_log_entry: 895
rp_sub_subscription: 5
shop_coupon: 1
shop_order: 6
sp_easy_accordion: 1
ufaq: 5
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (19) ###

Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.4
Advanced Custom Fields: by Delicious Brains – 5.9.9
Conditional Fields for Contact Form 7: by Jules Colle – 2.0.4
Multi Step for Contact Form 7 (Lite): by NinjaTeam – 2.6.2
ChatBot: by QuantumCloud – 3.8.2
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Contact Form CFDB7: by Arshid – 1.2.5.9
Divi Plus: by Elicus – 1.8.1
Easy Accordion: by ShapedPlugin – 2.0.21
Redirection: by John Godley – 5.1.2
Dicord Oauth & Premium Access: by Webspero Solutions – 1.0
Subscriptio: by RightPress – 3.0.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.59

Auto Coupons for WooCommerce: by Richard Lerma Design & Development – 2.1.3
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
WooCommerce Stripe Gateway: by WooCommerce – 5.6.2
WooCommerce: by Automattic – 5.5.1 (update to version 5.7.1 is available)
WPFront User Role Editor: by Syam Mohan – 2.14.4

### Inactive Plugins (3) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Lite Cache: by WordPress – 11.289.09
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
license_key (license_key)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: #13 - /account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi Child
Version: 4.9.4
Author URL: http://www.elegantthemes.com
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.9.11
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: Divi-child/woocommerce/checkout/cart-errors.php
Divi-child/woocommerce/checkout/form-billing.php
Divi-child/woocommerce/checkout/form-checkout.php
Divi-child/woocommerce/checkout/form-coupon.php
Divi-child/woocommerce/checkout/form-login.php
Divi-child/woocommerce/checkout/form-pay.php
Divi-child/woocommerce/checkout/form-shipping.php
Divi-child/woocommerce/checkout/order-receipt.php
Divi-child/woocommerce/checkout/payment-method.php
Divi-child/woocommerce/checkout/payment.php
Divi-child/woocommerce/checkout/review-order.php
Divi-child/woocommerce/checkout/terms.php
Divi-child/woocommerce/checkout/thankyou.php
Divi-child/woocommerce/emails/customer-new-account.php
Divi-child/woocommerce/myaccount/dashboard.php
Divi-child/woocommerce/myaccount/form-add-payment-method.php
Divi-child/woocommerce/myaccount/form-edit-account.php
Divi-child/woocommerce/myaccount/form-login.php
Divi-child/woocommerce/myaccount/form-lost-password.php
Divi-child/woocommerce/myaccount/lost-password-confirmation.php
Divi-child/woocommerce/myaccount/payment-methods.php
Divi-child/woocommerce/myaccount/view-order.php

### Action Scheduler ###

Complete: 2,064
Oldest: 2021-10-05 06:08:33 +0000
Newest: 2021-10-12 11:48:19 +0000

Pending: 67
Oldest: 2021-10-12 12:03:19 +0000
Newest: 2021-11-09 12:22:52 +0000

### Status report information ###

Generated at: 2021-10-12 11:48:22 +00:00

This is on my live website, please check and try to sort this ASAP.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter bintuwebspero
(@bintuwebspero)

2 years, 6 months ago

This is showing fine on iphone not on andriod or desktop browser. I thought this is default behaviour but all settings are fine from my end.

Also this is live mode if I set to test mode button is showing correctly.

Thread Starter bintuwebspero
(@bintuwebspero)

2 years, 6 months ago

Also this logging “Incoming webhook failed validation” in the logs.

TechPik
(@techpik)

2 years, 6 months ago

Deactivate any “Checkout Field Editor” plugins. This helped me.

Plugin Support Adam Heckler
(@adamkheckler)

2 years, 6 months ago

First, please note that Apple Pay will only show up and work in Safari on desktop and Safari on iOS, so it’s expected that it doesn’t show in any other browsers.

That said, it does appear to be basically working on the site. I see this when I click the Apple Pay button:

https://d.pr/i/lyeY8J/9dOB2dMKvz

Of course, I cannot complete an actual transaction to see what happens.

The Incoming webhook failed validation error can be caused by several things, but the most common are:

– Your server time being inaccurate.
– Your Stripe signing secret not matching the signing secret configured in the Stripe plugin settings.

Can you check the server your site is on and make sure the time is accurate, or have your host do this?

To check the signing secret, go to this link and log into Stripe:

https://dashboard.stripe.com/account/webhooks

Click your webhook, and then this link:

https://d.pr/i/YIc5FE/WZBtLTZsHS

The webhook secret Stripe gives you should match the secret in WooCommerce > Settings > Payments > Stripe, here:

https://d.pr/i/ZV1HUt/ZW4BY3aj23

Please let us know if that works for you. Thanks!
Thread Starter bintuwebspero
(@bintuwebspero)

2 years, 6 months ago
Hello,

I have tried multiple ways to debug this but not found anything. Can you please look into this further please.

This is the error showing everytime in logs.
```
2021-10-26T00:30:08+00:00 DEBUG 
====Stripe Version: 5.6.2====
====Start Log====
Incoming webhook failed validation: {
  "id": "evt_1JodYHDVOn4ECmfynQBoTJJL",
  "object": "event",
  "api_version": "2020-03-02",
  "created": 1635208205,
  "data": {
    "object": {
      "object": "balance",
      "available": [
        {
          "amount": 6534,
          "currency": "usd",
          "source_types": {
            "card": 6534
          }
        }
      ],
      "livemode": false,
      "pending": [
        {
          "amount": 0,
          "currency": "usd",
          "source_types": {
            "card": 0
          }
        }
      ]
    }
  },
  "livemode": false,
  "pending_webhooks": 5,
  "request": {
    "id": null,
    "idempotency_key": null
  },
  "type": "balance.available"
}
====End Log====
```
Also note that it worked for one time successfully on last saturday, no idea how.

Thanks
Plugin Support AW a11n
(@slash1andy)

Automattic Happiness Engineer

2 years, 6 months ago

Hey there!

That logs seems to indicate that you should set up your webhooks on your site again.

Here’s the guide to doing that: https://docs.woocommerce.com/document/stripe/#webhooks

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Apple pay button showing error “Payment not completed”’ is closed to new replies.

Tags