Support » Plugin: WooCommerce Stripe Payment Gateway » Apple Pay button not displaying

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @brothman01

    Apple Pay will show for a supported device and browser, on Chrome it will be Chrome Pay.

    Firefox needs a flag for this to be enabled – https://caniuse.com/#feat=payment-request

    Can I first ask that you look at this link using Chrome, Edge, or Safari, and tell me if you see the Payment Request button here – https://stripe.com/docs/stripe-js/elements/payment-request-button

    If you do, this means something is not as expected on your site.

    Are you able to share the website link so I can take a look, please?

    Thanks,

    I viewed that link on safari and saw no apple pay button anywhere.

    Plugin Support wpnomad

    (@wpnomad)

    Hi @brothman01 ,

    I viewed that link on safari and saw no apple pay button anywhere.

    To offer Apple pay on your site via the WooCommerce Stripe payment gateway, add your site URL to the Stripe.com Dashboard > Settings > Apple Pay. (Direct link to the setting page: https://dashboard.stripe.com/account/apple_pay ).

    Add the domain of your site exactly as it loads, include the www, or leave it out, but remove https://

    Once you have added the site domain to Stripe dashboard, restart Safari and check if you see the Apple Pay button.

    If the button still doesn’t show, then please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    The Stripe Dashboard already has an entry for my site and it is without the protocol (no http or https).

    The status:

    
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    Newest: 2020-05-17 18:11:51 +0000
    
    
    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @brothman01

    Thanks for that – I’ve taken a look at the site and I don’t see a product for sale – can you link us directly to a product or page you feel the Payment Request buttons should display on?

    I viewed that link on safari and saw no apple pay button anywhere.

    If you mean, you view the Stripe.com page for the Payment Request button and on Safari and you didn’t see the Apple Pay button, this means your device isn’t set up for Apple Pay.

    Can you open up the Safari Preferences, head to Privacy and see if “Apple Pay and Apple Card” is checked?

    This screenshot shows this setting – https://d.pr/i/Vr73cL

    Thanks,

    hmm thats weird.. that looks like the solution but my safari does not have that option…

    Plugin Support wpnomad

    (@wpnomad)

    Hi Benjamin,

    that looks like the solution but my safari does not have that option

    If you’re using an older version of MacOS, then please update to the latest version.

    If you still do not see the Apple Pay option on your Mac, then please check with Apple support. There’s a related discussion here that you may find useful as well: https://discussions.apple.com/thread/7689603

    I have been using Mac os Catalina 10.15.4 and there are no other updates listed in the app store or in the system preferences.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @brothman01

    For reference I’m on macOS 10.15.4, Safari Version 13.1 (15609.1.20.111.8)

    If you can link me to a product or even test product where I can look with my browser, I’ll let you know if I can see the Apple Pay or other Payment Request buttons.

    Finally – to show Apple Pay, you need to use the same Apple iCloud account on all devices, the Apple Pay is on the iPhone / iPad / Apple Watch then the Mac will use that device via bluetooth (I think) to connect.

    More details – https://support.apple.com/en-us/HT204506

    Thanks,

    Plugin Support Joey Ricketts

    (@jricketts4)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

    yeah sorry hold on I’m making a test site

    ok there is now a product, “Two”, on my website that can be purchased using stripe. Do you see the Apple Pay button?

    Oh mark it as resolved, the issue was that I was not logged into iCloud on the computer I was using. I did not know that was required for seeing the button until your message so I tried viewing the page on another computer that is logged into iCloud and now it is there. Thank you

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