Apple PAY button is not showing
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Hello,
I have configured the Stripe plugin and activated the “Express checkout” option.
Options
Options Express checkoutThe Google Pay buttons appear correctly but the Apple Pay buttons do not.
In the plugin configuration everything appears correctly (we have also configured the webhooks in the Stripe account and added the “domain verification” file on the server to verify the domain in Stripe’s “payment methods -> Apple pay”).
Is there something else we are forgetting to configure? Any idea why the Apple Pay button isn’t showing up?
The page I need help with: [log in to see the link]
Viewing 7 replies - 1 through 7 (of 7 total)
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Hi @pco_58
We may need to dig in a bit deeper, however, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
My very best,
I leave here the state of the system. comment that I have changed between different themes (unmodified themes) and the button still does not appear
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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #531 - /tienda/ Carrito: #532 - /carrito/ Finalizar compra: #533 - /confirmar/ Mi cuenta: #534 - /mi-cuenta/ Términos y condiciones: #1184 - /terminos-y-condiciones-de-contratacion/ ### Theme ### Name: Wolstton Version: 1.0.0 Author URL: http://underscores.me/ Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ✔ ### Templates ### Overrides: wolstton/woocommerce/cart/cart-totals.php wolstton/woocommerce/checkout/review-order.php wolstton/woocommerce/emails/customer-completed-order.php La version 3.9.0 de wolstton/woocommerce/emails/email-addresses.php está obsoleta. La versión del núcleo es la 5.6.0 wolstton/woocommerce/emails/email-order-details.php wolstton/woocommerce/emails/email-order-items.php wolstton/woocommerce/emails/email-styles.php wolstton/woocommerce/global/quantity-input.php La version 3.5.5 de wolstton/woocommerce/single-product/add-to-cart/variable.php está obsoleta. La versión del núcleo es la 6.1.0 wolstton/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php wolstton/woocommerce/single-product/related.php Outdated Templates: ❌ Aprende cómo actualizar ### Suscripciones ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Activo Subscriptions Live URL: https://www.wolsttoncoffee.com Subscriptions Template Theme Overrides: wolstton/woocommerce/emails/customer-completed-renewal-order.php wolstton/woocommerce/emails/email-order-details.php Subscription Statuses: wc-on-hold: 3 wc-cancelled: 1 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Si Cache Update Failures: ✔ 0 fallo ### Configuración de la tienda ### Country / State: España — Madrid ### Suscripciones por pasarela de pago ### PayPal estándar: wc-cancelled: 1 wc-on-hold: 2 Redsys redirección (por José Conti): wc-on-hold: 1 ### Compatibilidad de pasarelas de pago ### PayPal estándar: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ❌ No Redsys redirección (por José Conti): products tokenization add_payment_method refunds pre-orders subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions yith_subscriptions yith_subscriptions_scheduling yith_subscriptions_pause yith_subscriptions_multiple yith_subscriptions_payment_date yith_subscriptions_recurring_amount Bizum (por José Conti): products refunds Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Action Scheduler ### Complete: 933 Oldest: 2022-03-01 10:09:17 +0000 Newest: 2022-03-31 21:37:13 +0000 Pending: 4 Oldest: 2022-03-31 22:46:28 +0000 Newest: 2022-04-05 04:23:59 +0000 ### pdf-invoices ### PHP Version: ✔ Version 7.4.28 is installed. DOMDocument: ✔ Version 20031129 is installed. PCRE: ✔ Version 7.4.28 is installed. Zlib: ✔ Version 7.4.28 is installed. ZipArchive: ✔ Version 1.20.0 is installed. ICONV: ✔ Version 2.28 is installed. MBString: ✔ Yes GD: ✔ Version 7.4.28 is installed. PDF Generator: ✔ MPDF Order status to create invoice: ✔ Processing Remote Logo: ✔ False Which date does the invoice use?: ✔ Invoice PDF Creation Method: ✔ File Nuevo pedido email: ✔ Yes using template file Template. Recipient : fcastillo.workcc@gmail.com,orders@wolsttoncoffee.com Pedido cancelado email: ✔ Yes using template file Template. Recipient : fcastillo.workcc@gmail.com,orders@wolsttoncoffee.com Pedido fallido email: ✔ Yes using template file Template. Recipient : fcastillo.workcc@gmail.com,orders@wolsttoncoffee.com Pedido a la espera email: ✔ Yes using template file Template. Recipient : customer Procesando tu pedido email: ✔ Yes using template file Template. Recipient : customer Pedido completado email: ✔ Yes using template file Template. Recipient : customer Pedido reembolsado email: ❌ No. Recipient : customer Recibo del cliente / Detalles del pedido email: ❌ No. Recipient : customer Nota para el cliente email: ❌ No. Recipient : customer Restablecer contraseña email: ❌ No. Recipient : customer Nueva cuenta email: ❌ No. Recipient : customer Customer PDF invoice email: ❌ No. Recipient : customer Nuevo pedido de renovación email: ✔ Yes using template file Template. Recipient : orders@wolsttoncoffee.com,fcastillo.workcc@gmail.com Suscripción cambiada email: ✔ Yes using template file Template. Recipient : orders@wolsttoncoffee.com,fcastillo.workcc@gmail.com Procesando pedido de renovación email: ❌ No. Recipient : customer Pedido de renovación completado email: ✔ Yes using template file Template. Recipient : customer Pedido de renovación en espera email: ❌ No. Recipient : customer Cambio de suscripción completo email: ❌ No. Recipient : customer Factura de renovación del cliente email: ❌ No. Recipient : customer Suscripción cancelada email: ❌ No. Recipient : fcastillo.workcc@gmail.com Suscripción caducada email: ❌ No. Recipient : fcastillo.workcc@gmail.com Suscripción aplazada email: ❌ No. Recipient : fcastillo.workcc@gmail.com Ha fallado la identificación SCA para la renovación de la suscripción email: ❌ No. Recipient : customer Es necesaria una acción para el pago de la reserva email: ❌ No. Recipient : customer Correo electrónico de solicitud de identificación para el pago email: ✔ Yes using template file Template. Recipient : orders@wolsttoncoffee.com,fcastillo.workcc@gmail.com ### Status report information ### Generated at: 2022-03-31 21:46:57 +00:00Thank you! Regards!
Hello,
Thanks for sending this information.
Can you please recheck the setup? You can refer to this documentation (Be sure you have followed all the necessary steps):
https://woocommerce.com/document/stripe/#apple-payKindly note that Apple pay icons/buttons will appear only if the customer is using an Apple Pay device that is compatible, you can find the list of compatible devices here.
I hope this provides clarity.
Yes, I have followed all the steps to activate Apple Pay, but it still does not appear:
And you can view the verification file: https://www.wolsttoncoffee.com/.well-known/apple-developer-merchantid-domain-association
And request response to check those domains.
About devices, yes, I’m trying with iPhone and Safari on a device where the button does appear if I go here https://stripe-payments-demo.appspot.com/
I have same issue, neither G/A Pay shows up in my desktop. I thought it was a problem of woocommerce settings but from phone, it shows perfectly. On desktop neither from incognito nor default. It isn’t even being requested. I suspect this is Chrome 100 issue, because on the last versions, on dev tools it said that something about stripe payments is being deprecated and will be discontinued from chrome 100.
Hi @pco_58
In your Stripe dashboard, can you go to the Apple Pay settings page, remove the existing domain, and then re-add it to see if the Apple Pay button shows up?
Please create a new thread so we can check your case separately:
https://wordpress.org/support/plugin/woocommerce-gateway-stripe/Yes @maykato after removing all existings domains and adding a new one on Apple Pay Stripe settings, the Appley Pay button appears!
Thank you!
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