Support » Plugin: WooCommerce Stripe Payment Gateway » Apple Pay and Google Pay – Payment not completed

  • Resolved avacher

    (@avacher)


    Hello,

    The payment does not work with Apple Pay and Google Pay. “Payment Not Completed” Error. I’ve disabled all plugins but Woocommerce and Woocommerce Stripe. Still the same. I am sure it is related to this plugin as I’ve bought WooCommerce Stripe Payment Gateway by Webtoffee and the Apple Pay works perfectly on my PROD website with the similar setup into Stripe, SSL, WordPress, Woocommerce. The Stripe support told me that the plugin stop working half way and does not charge the card.

    Could you please look into this issue? Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Here is the right URL for testing:
    https://baseteststag.wpengine.com/buy-concussion-test-impact-baseline-test/
    Also Google Pay does not show up…

    • This reply was modified 11 months, 3 weeks ago by avacher.
    • This reply was modified 11 months, 3 weeks ago by avacher.
    Plugin Support Amanda

    (@amandasjackson)

    Hi there

    The payment does not work with Apple Pay and Google Pay. “Payment Not Completed” Error. I’ve disabled all plugins but Woocommerce and Woocommerce Stripe. Still the same.

    Have you also tried temporarily switching to the default Storefront theme?

    When I visited your site at https://baseteststag.wpengine.com/buy-concussion-test-impact-baseline-test/ and inspected the page, I saw a number of Failing to load scripts. Stripe loads 2 JS files which it needs to function. If these are not loaded you will see errors.

    The most common reasons for not loading are:

    A theme missing wp_head() or wp_footer() call

    Old overridden template files from WooCommerce inside your theme

    Loading headers/footers in a non-standard way. WooCommerce uses get_header()’s get_header action to init the checkout and load scripts. If you are not using get_header() you either need to do so, or you need to trigger the get_header action manually using: do_action( ‘get_header ); in your custom header loader.

    Plugin Support Amanda

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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