Support » Plugin: WooCommerce Square » Apple and G Pay not working

  • Resolved lucac2cg

    (@lucac2cg)


    I currently had to disable digital wallets because this functionality does not work.

    When I click on Apple pay or G Pay buttons the new windows popups with m details and it seem like that it allows me to checkout but then nothing happens.

    My card is not charged and I go back to the checkout page. The order does not complete.

    We are using a custom checkout page on our site however I tried default checkout and that had the same result.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Aashik P. a11n

    (@aashik)

    Hi there!

    When I click on Apple pay or G Pay buttons the new windows popups with m details and it seem like that it allows me to checkout but then nothing happens.

    For further troubleshooting, please get back to us with:

    1. System Status Report:

    You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    2. A screenshot of Square settings (WooCommerce > Settings > Square > Settings)

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.
    You can share the direct link to the image as a response to this topic.

    3. Square Logs:

    There’s a built-in logging system enabled in the Square extension that could help you determine the cause of this behavior. If you haven’t enabled this already, you can enable this in (WooCommerce > Settings > Payments > Square) :

    square
    Link to image: https://d.pr/i/GX6qLH

    Once enabled, this logs the transactions and errors in **WooCommerce > Status > Logs >** Search for  Square credit logs in the drop-down at the top-right section and click on view button. Please copy the logs you’re seeing and paste them as a response to this topic.

    This will help us track where the problem lies. Note that we will only be able to view logs for actions performed after logging has been enabled. So we wouldn’t be able to track behavior via log if that occurred before enabling logs for the same.

    [Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]`

    Plugin Support Aashik P. a11n

    (@aashik)

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

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