Title: Apperance > Customize page not loading
Last modified: November 1, 2018

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# Apperance > Customize page not loading

 *  [andreacaldwell](https://wordpress.org/support/users/andreacaldwell/)
 * (@andreacaldwell)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/)
 * Hi there,
 * The Customize page for my website isn’t loading. I’ve disabled all my plugins
   but it still doesn’t work.
 * I ran the Javascript console and this is what comes up, but I don’t really understand
   what it all means:
 *     ```
       Uncaught TypeError: Cannot read property 'replace' of undefined
           at Function.m.template (load-scripts.php:58)
           at n.template (load-scripts.php:61)
           at n.render (load-scripts.php:722)
           at n.initialize (load-scripts.php:718)
           at n.e.View (load-scripts.php:84)
           at n.constructor (load-scripts.php:86)
           at new n (load-scripts.php:84)
           at f.ready (load-scripts.php:31)
           at Object.<anonymous> (load-scripts.php:31)
           at i (load-scripts.php:2)
       ```
   
 * Could someone help me please?
 * Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Carmdq](https://wordpress.org/support/users/carmdq/)
 * (@carmdq)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10838339)
 * Hi,
 * Do you mean Custom page? Is it a homepage for your site?
 *  Thread Starter [andreacaldwell](https://wordpress.org/support/users/andreacaldwell/)
 * (@andreacaldwell)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10838352)
 * i’m trying to customize my theme. When I click on Appearance > Customize, it 
   gets stuck on the Customize: Loading… page.
 *  [Dai Nguyen](https://wordpress.org/support/users/npdais2/)
 * (@npdais2)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10838400)
 * Same problem with you, I got a message when I tried to customize my theme “You
   need a higher level of permission” But I’m using admin account. I don’t know 
   why.
 *  [forconifoods](https://wordpress.org/support/users/forconifoods/)
 * (@forconifoods)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10838533)
 * I have the same exact problem.
 * I noticed it after de-activating and deleting/re-installing Woocommerce. I’m 
   not sure if that was the problem that initiated this error, but after deleting
   Woocommerce a second time, it still doesn’t work.
 * Will be following this post.
 * It might have something to do with the new Gutenberg Editor?? Right after seeing
   the news of the new editor, my theme/customization stopped working.
 *  [Carmdq](https://wordpress.org/support/users/carmdq/)
 * (@carmdq)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10838534)
 * Ah, okay. Have you tried switching temporarily to a different theme to see if
   it’s a theme related issue? Also you could try turning off your plugins.
 *  [Dai Nguyen](https://wordpress.org/support/users/npdais2/)
 * (@npdais2)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10838661)
 * Yes, I tried to switching few themes including default. Turn off all plugins 
   and still got that message. My other websites still working perfect same hosting
   using same wordpress version, plugins.
 *  [Carmdq](https://wordpress.org/support/users/carmdq/)
 * (@carmdq)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10839154)
 * [@andreacaldwell](https://wordpress.org/support/users/andreacaldwell/), from 
   your console results, there seems to be a problem with your _load-scripts.php_
 * A quick Google search for “wordpress load-scripts.php” throws several results.
   Here’s one but you should check the others: [Dealing with load-scripts.php console errors in WordPress](https://iansvoboda.com/code/dealing-load-scripts-php-console-errors-wordpress/)
 * [@npdais2](https://wordpress.org/support/users/npdais2/), are you the creator
   of the site or just the Admin? There’s a higher level of administration called“
   Super Admin”. At least in Multisite installations.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Apperance > Customize page not loading’ is closed to new replies.

## Tags

 * [appearance](https://wordpress.org/support/topic-tag/appearance/)
 * [javascript](https://wordpress.org/support/topic-tag/javascript/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 4 participants
 * Last reply from: [Carmdq](https://wordpress.org/support/users/carmdq/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/apperance-customize-page-not-loading/#post-10839154)
 * Status: not resolved

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